Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Distribution Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the distribution industry. We pride ourselves on our commitment to customer satisfaction, quality products, and exceptional service. Our team is dedicated to making a real impact in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.
**The Role**
As a Distribution Customer Service Representative, you will be the face of arenaflex, interacting with customers, resolving issues, and providing solutions to their problems. Your primary responsibilities will include:
* Responding to customer inquiries and complaints in a prompt, courteous, and effective manner
* Processing and inputting customer orders, ensuring accuracy and efficiency
* Producing stock reports to check for product availability and ensuring timely delivery
* Coordinating special and last-minute shipping requests with the Traffic and Operations Departments
* Providing follow-up with other departments to ensure service standards are being met
* Assuring proper invoicing of accounts by verifying computer-generated invoices
* Preparing shipping and tracing information to customers as required
* Maintaining damage records and back-order logs
* Communicating customer feedback to management, including any signs of dissatisfaction
* Acting as a liaison between the warehouse and the customer in administration of accounts and between the office and customers regarding invoicing and credit changes
* Overseeing all paperwork associated with orders and maintaining corresponding files
* Maintaining current and accurate procedure manuals, detailing processing requirements for each account
**Qualifications**
To be successful in this role, you will need:
* A high school diploma or equivalent
* Strong computer knowledge, including MS Office applications
* Basic typing skills and familiarity with 10-key
* Shipping software systems experience, including UPS and Federal Express
* Excellent oral and written communication skills
* Excellent customer service skills
* Ability to work in varying facility conditions
* Ability and availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed
**What We Offer**
arenaflex is committed to providing a comprehensive benefits package to our employees, including:
* A competitive hourly rate of $19.00, with the potential for an additional $1.00 per hour based on shift work
* A robust benefit program, including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
At arenaflex, we believe in creating a work environment that is inclusive, supportive, and empowering. We offer:
* A hybrid work arrangement, allowing you to balance your time between our Remote office and home
* Opportunities for professional growth and development
* A comprehensive benefits package
* A dynamic and supportive team environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you! Apply now and take the first step towards a rewarding new role with arenaflex.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering.