About Carilion Clinic
At Carilion Clinic, we're not just a healthcare organization – we're a community of passionate individuals united in our mission to make lives better. As a regional leader in medical education, research, and neighborhood outreach, we're dedicated to providing compassionate care, advancing medical knowledge, and fostering a culture of excellence. Our award-winning network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions makes us a premier destination for healthcare professionals seeking growth, stability, and a sense of purpose.
Job Summary
We're seeking an experienced Evening Staff Lead to join our Carilion Wellness Botetourt team. As a key member of our evening operations, you'll be responsible for leading a team of staff members, ensuring seamless execution of evening tasks, and maintaining a high level of customer satisfaction. If you're a motivated and detail-oriented individual with strong leadership skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Lead a team of evening staff members, providing guidance, support, and feedback to ensure excellent performance and customer satisfaction.
- Develop and implement effective evening operations strategies, ensuring efficient use of resources and minimizing downtime.
- Collaborate with cross-functional teams to resolve issues, improve processes, and enhance overall customer experience.
- Conduct regular staff meetings, provide training and development opportunities, and foster a positive and inclusive work environment.
- Monitor and maintain accurate records of evening operations, including staff performance, customer feedback, and operational metrics.
- Participate in quality improvement initiatives, identifying areas for improvement and implementing changes to enhance customer satisfaction and staff engagement.
- Develop and maintain relationships with customers, vendors, and stakeholders to ensure seamless communication and collaboration.
Essential Qualifications
To be successful in this role, you'll need:
- A high school diploma or equivalent required; college courses preferred.
- At least six months of managerial or supervisory experience, preferably in a healthcare or customer-facing environment.
- AHA BLS-HCP certification required or obtained within 90 days of hire.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and staff engagement.
Preferred Qualifications
We're looking for candidates with:
- Experience working in a healthcare or wellness environment.
- Knowledge of quality improvement principles and practices.
- Experience with staff development and training programs.
- Strong technical skills, including proficiency in Microsoft Office and other software applications.
Skills and Competencies
To succeed in this role, you'll need to demonstrate:
- Strong leadership and communication skills.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong customer service skills, with a focus on satisfaction and engagement.
- Ability to adapt to changing priorities and deadlines.
- Strong technical skills, including proficiency in Microsoft Office and other software applications.
Career Growth Opportunities and Learning Benefits
At Carilion Clinic, we're committed to helping you grow and develop your career. As an Evening Staff Lead, you'll have access to:
- Regular training and development opportunities, including leadership development programs and quality improvement initiatives.
- Mentorship and coaching from experienced leaders and professionals.
- Opportunities for advancement and career growth within the organization.
- Access to our health and wellness app, Virgin Pulse, and other employee benefits.
Work Environment and Company Culture
As a member of our Carilion Wellness Botetourt team, you'll enjoy:
- A state-of-the-art and comfortable workspace, with flexible work arrangements and remote work options.
- A dynamic and inclusive work environment, with a focus on collaboration, innovation, and customer satisfaction.
- Opportunities to make a difference in the lives of our customers and patients.
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- A competitive salary, with opportunities for advancement and career growth.
- A comprehensive medical, dental, and vision benefits package.
- Flexible work arrangements and remote work options.
- Paid time off, including vacation days and holidays.
- Onsite fitness studios and discounts to our Carilion Wellness centers.
- Access to our health and wellness app, Virgin Pulse.
- Discounts on childcare and other employee benefits.
Conclusion
If you're a motivated and detail-oriented individual with strong leadership skills, we encourage you to apply for this exciting opportunity. As an Evening Staff Lead at Carilion Wellness Botetourt, you'll have the chance to make a real difference in the lives of our customers and patients, while enjoying a dynamic and inclusive work environment. Don't hesitate – apply today and let's build the future together!
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
Apply Now