At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're seeking an experienced Executive Assistant, Customer Service to join our dynamic team. This is a unique opportunity to work from home, leveraging your exceptional skills and expertise to drive success in a fast-paced, exciting, and growing organization.
**About arenaflex**
arenaflex is a forward-thinking company that's passionate about empowering our customers to achieve their goals. With a strong focus on innovation, collaboration, and customer satisfaction, we're committed to delivering exceptional results in a dynamic and inclusive work environment. Our team is dedicated to making a positive impact, and we're looking for like-minded individuals to join our journey.
**Job Summary**
As an Executive Assistant, Customer Service at arenaflex, you'll play a critical role in supporting our Senior Principal Engineer and Director on our Customer Service Leadership Team. This is a unique opportunity to work in a fast-paced, high-tech company, leveraging your exceptional skills and expertise to drive success. You'll be responsible for handling confidential information, managing complex calendars, planning and organizing events, and coordinating domestic and international travel.
**Key Responsibilities**
* Manage complex calendar and scheduling to support teams in multiple locations
* Manage domestic and international travel
* Manage expense report coordination and submission
* Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events)
* Ensure the timely completion of critical tasks and follow up on outstanding matters as a liaison for direct reports
* Work closely with the leadership team, program managers, recruiting, and other Executive Assistants to provide support to the organization
* Help to develop & maintain new mechanisms within the team
**A Day in the Life**
As an Executive Assistant, Customer Service at arenaflex, you'll play a key role in allowing our Customer Service team to meet customer needs by ensuring leaders connect in a timely manner on the most pressing issues. You'll ensure engineers feel connected to their work and continuously improve their technical skills by hosting in-person community and learning events.
**About the Team**
You'll be part of a team that delivers the technology that powers arenaflex Customer Service. Our CS technology includes chat and voice bots, associate facing tools, and products that champion the voice of the customer. You'll be managing complex and high-volume requests for multiple Directors' calendars, while supporting other areas of need, such as team events or travel logistics. Additionally, this role involves development and facilitation of onsite learning, development, and community programs for the 200 arenaflex Seattle software engineering community.
**Requirements**
* 5 years of senior-level leadership support, or 3 years of experience in a similar role at arenaflex
* High school or equivalent diploma
* Experience with Microsoft Office products and applications
* Experience with Executive Level Calendar Management
**Preferred Qualifications**
* Experience leading process improvements
* Experience in a fast-paced, high-tech company
* Experience designing processes to maximize efficiency
**What We Offer**
* Competitive salary, commensurate with experience
* Opportunity to work from home in a dynamic and inclusive work environment
* Comprehensive benefits package, including medical, financial, and other benefits
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package
* Opportunity to make a significant impact in a fast-paced, exciting, and growing organization
* Collaborative and supportive team environment
* Professional development opportunities to help you grow and succeed in your career
**Why Join arenaflex?**
At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that our differences are what make us stronger, and we're passionate about empowering our employees to achieve their goals. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
**How to Apply**
If you're a motivated and experienced Executive Assistant, Customer Service looking for a new challenge, we encourage you to apply. Please submit your application via our internal or external career site. We can't wait to hear from you!