Experienced Executive Assistant - Operational Risk Management Professional for a Dynamic and Innovative Team

Introduction to American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to upholding our company values and powerful backing promise to provide the world's best customer experience every day. Our team is dedicated to creating a culture of risk awareness and proactivity around regulatory matters, and we are seeking an experienced Executive Assistant to join our Operational Risk Management (ORM) team.

About the Operational Risk Management Team

The ORM team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, overseeing risk ownership throughout business units, products, and processes. As a critical member of this team, the Executive Assistant will provide administrative support to up to three VPs, ensuring that the team's logistical needs are met and helping to promote a positive atmosphere and work culture.

Key Responsibilities

• Organize and maintain complex calendars using a high level of tact, influencing, and integrity, including scheduling across multiple time zones
• Manage calendars, including scheduling meetings with various colleagues internally and externally
• Coordinate logistics for meetings, including scheduling of conference rooms and technology support, as required
• Book and coordinate travel arrangements, including air and hotel bookings
• Prepare, review, and process expense reports, in line with company T&E policy and budget
• Assist with timekeeping and payroll duties
• Provide coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave
• Handle organizational charts and team rosters
• Support the scheduling and coordination of events, including room booking, catering, etc.
• Support team administration, including onboarding of new hires, updating distribution lists, setting up team-wide meetings, coordinating team real estate, assisting with job postings
• Process requisitions and other invoices, order supplies, and handle ticket requests

Essential Qualifications

To be successful in this role, you will need to have:

• Experience supporting senior-level executives with exceptional organizational, administrative, and interpersonal skills
• Keen attention to detail in execution and follow-up
• Demonstrated ability to prioritize multiple tasks and work independently in a dynamic and fast-paced environment, managing multiple tasks and changing priorities with little direction
• Strong integrity, reliability, and proven ability to handle confidential/critical information with discretion
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook, Word, and expense and travel management software
• Proficiency in Microsoft Office programs, such as PowerPoint and Excel, preferred

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience working in a risk management or compliance environment
• Knowledge of operational risk management principles and practices
• Experience with project management tools and software
• Certification in administrative assistance, such as Certified Administrative Professional (CAP) or Certified Executive Administrative Professional (CEAP)

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong organizational and time management skills, with the ability to prioritize multiple tasks and deadlines
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders
• High level of discretion and confidentiality, with the ability to handle sensitive and confidential information
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation

Career Growth Opportunities and Learning Benefits

At American Express, we are committed to helping our colleagues grow and develop in their careers. As an Executive Assistant in the ORM team, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced colleagues
• Formal training programs, such as administrative assistance certification
• Opportunities to attend industry conferences and events
• Access to online learning platforms and resources

Work Environment and Company Culture

At American Express, we pride ourselves on our dynamic and inclusive work environment. As a colleague, you can expect:

• A collaborative and supportive team environment
• A culture of diversity, equity, and inclusion
• Opportunities to work with a range of stakeholders, including senior leaders and external partners
• A flexible working model, with options for hybrid, onsite, or virtual work arrangements

Compensation, Perks, and Benefits

We offer a competitive salary range of $24.05 to $48.10 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Conclusion

If you are a motivated and experienced administrative professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Executive Assistant in the ORM team, you will play a critical role in supporting the success of our business and contributing to the growth and development of our team. Don't hesitate to apply – we can't wait to hear from you!

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