Join the Team that's Changing the World, One Discovery at a Time
At Thermo Fisher Scientific, we're on a mission to enable our customers to make the world healthier, cleaner, and safer. As a global leader in serving science, we provide innovative technologies, purchasing convenience, and pharmaceutical services to accelerate life sciences research, solve sophisticated analytical challenges, and improve patient health. Our team of over 100,000 colleagues is dedicated to making a positive impact, and we want you to be a part of it.
About Our Materials and Structural Analysis Electron Microscopy (M&SA EM) Business
Our M&SA EM business is at the forefront of high-performance microscopy workflows, providing images and answers in the micro-, nano-, and picometer scales. We design, manufacture, and support a broad range of sophisticated microscopy systems that help customers find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world.
Job Summary
We're seeking an experienced Field Service Engineer to join our team, responsible for installing, maintaining, and repairing electron microscopy systems at customer sites worldwide. As a Field Service Engineer, you'll have the opportunity to work with a variety of customers, from research institutions to industries, and contribute to the advancement of scientific discovery.
Key Responsibilities
- Installation and Commissioning: Conduct on-site installation of sophisticated electron microscopy systems, ensuring accurate working order and completing testing procedures.
- Planned Maintenance: Perform scheduled planned maintenance visits to ensure systems are operating at optimal levels.
- Troubleshooting and Repair: Provide diagnosis and repair support for customers and other field personnel, resolving problems efficiently and effectively.
- Customer Relationships: Cultivate and develop positive working relationships with customers, system users, and company personnel.
- Travel: Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
- Reporting: Complete and submit field service reports, providing feedback to product quality teams and input for system documentation updates.
- Training: Provide training to customers and users on system maintenance, and act as a subject expert and resource for training.
Requirements
Education
- Bachelor's Degree: Minimum education requirement is a bachelor's degree or 4+ years equivalent education and experience in electronic systems.
Experience
- Technical Experience: Minimum experience is 1+ year of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
- Ultra-High Vacuum and High Voltage Systems: A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.
Knowledge, Skills, and Abilities
- Customer Service: Ability to deal effectively with customers and excellent interpersonal communication skills.
- Language Skills: Professional working proficiency in English.
- Technical Skills: Consistent record of fixing sophisticated systems and subsystems down to the component level, literate in MS DOS and Windows software environments, and able to read and interpret schematics.
- Physical Requirements: Ability to lift up to 50 lbs, valid driver's license, and ability to acquire a valid passport and travel regionally and internationally as required.
What We Offer
Compensation and Benefits
- Competitive Salary: A competitive salary range, with an estimated hourly pay range for this position based in California.
- Variable Annual Bonus: Eligibility to receive a variable annual bonus based on company, team, and/or individual performance results.
- Total Rewards Package: A comprehensive Total Rewards package, including:
- A choice of national medical and dental plans, and a national vision plan.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave, accident and life insurance, and short- and long-term disability.
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
Career Growth Opportunities and Learning Benefits
At Thermo Fisher Scientific, we're committed to the growth and development of our employees. As a Field Service Engineer, you'll have opportunities to:
- Develop New Skills: Enhance your technical skills and knowledge through training programs and on-the-job experience.
- Advance Your Career: Take advantage of career advancement opportunities within the company, including promotions and lateral moves.
- Network and Collaborate: Build relationships with colleagues and customers, expanding your professional network and opportunities.
Work Environment and Company Culture
At Thermo Fisher Scientific, we pride ourselves on a culture that values:
- Innovation: Encouraging creativity and innovation in everything we do.
- Collaboration: Fostering a collaborative and inclusive work environment.
- Customer Focus: Prioritizing customer satisfaction and success.
- Diversity and Inclusion: Embracing diversity and promoting inclusion in all aspects of our business.
Why Join Our Team?
If you're passionate about making a positive impact, working with cutting-edge technology, and collaborating with a talented team, we want to hear from you. As a Field Service Engineer at Thermo Fisher Scientific, you'll have the opportunity to:
- Make a Difference: Contribute to the advancement of scientific discovery and customer success.
- Grow Your Career: Develop new skills, advance your career, and expand your professional network.
- Be Part of a Global Team: Collaborate with colleagues from diverse backgrounds and cultures, working together to achieve common goals.
How to Apply
If you're excited about this opportunity and have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you!
Apply Now