About Us
Buffalo Wild Wings, a leading sports bar and grill brand, is on the rise, and we're looking for talented individuals to join our team as we write the next chapter of our story. As a Field Training Manager, you'll play a crucial role in driving culture, guest experiences, and execution of training initiatives that support operational processes and procedures. If you're passionate about delivering exceptional results, building high-performing teams, and creating memorable experiences for our guests, we want to hear from you.
Job Summary
The Field Training Manager will support restaurant operations leaders in driving culture, guest experiences, and execution of training initiatives that support operational processes and procedures. This role develops skills and behaviors to harness training tactics and strategies to advance results in people, performance, and profit initiatives. As a Field Training Manager, you'll be responsible for leading activation rollouts, providing coaching and support to multi-restaurant leaders, and ensuring compliance with federal, state, and local laws, as well as brand standards.
Responsibilities
- Support a culture of high performance and accountability: Embodies BWW values and delivers on the brand promise by fostering a culture of high performance and accountability.
- Evaluate performance and profits shortfalls: Analyzes performance and profits shortfalls to improve operations and the guest experience.
- Achieve financial results: Achieves financial results equal to or better than the Annual Operating Plan (AOP).
- Provide coaching and support: Provides coaching, support, and development to multi-restaurant leaders (DMs, BCs, etc.) to uphold standards to meet business objectives and enhance guest and team member experience.
- Identify trainers and high potentials: Identifies trainers and high potentials within the organization and develops a bench for openings and future growth.
- Lead activation rollouts: Leads activation rollouts within designated regions to ensure a high level of understanding and preparation prior to launch.
- Communicate and manage sessions: Communicates and manages aspects of scheduled sessions virtually and in certified training restaurants.
- Provide behavior-based feedback: Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance.
- Manage certification process: Leads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent execution.
- Champion profitability initiatives: Champions profitability initiatives and leads the certification process for National Certified Training Sports Bars and GO restaurants.
- Lead the new sports bar opening process: Champions the training responsibility for the new sports bar opening process within their region.
- Key player in the LEAD development process: Key player in the LEAD development process for all levels of the organization.
- Maintain an excellent working knowledge: Maintains an excellent working knowledge and a high level of proficiency in the performance of all phases of operations.
- Ensure compliance: Ensures compliance with all federal, state, and local laws, as well as brand standards.
- Curate culture: Curates culture aligned with the organization's purpose and values, driving high levels of engagement and retention at all levels of the brand.
- Communicate openly and honestly: Communicates openly and honestly with multi-restaurant leaders, DVPs, RVPs, DFOs, and all others about plans, progress, and opportunities.
- Assess training practices and content: Provides recommendations and assesses the efficacy of current training practices and content.
Education and Experience Qualifications
We're looking for a highly experienced Field Training Manager with a strong background in restaurant management and training. The ideal candidate will have:
- 4-year degree or equivalent combination of education and professional work experience
- Working knowledge of group setting learning delivery
- Excellent oral and written communication
- Strong drive for results, attention to quality and details, analytical problem-solving skills
- Four years of restaurant management experience with two years at/above the District Manager level REQUIRED
Required Knowledge, Skills, or Abilities
We're looking for a highly skilled and experienced Field Training Manager with the following knowledge, skills, or abilities:
- Strong verbal and written communication skills
- Ability to assess needs, influence, collaborate, deliver, and leadership
- Presentation Skills
- Strong organizational and planning skills
- Ability to set direction, develop, and lead learning and development strategies that are aligned with business strategy
- Time/Organization Management
- Coaching and ability to act as a mentor
- Analytical and problem-solving skills
- Ability to influence and persuade
- Innovation and creativity
About Buffalo Wild Wings
Buffalo Wild Wings is a leading sports bar and grill brand that fuels moments worth sharing for our guests and team members. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool and join our team!
Work Environment and Company Culture
We're a dynamic and fast-paced environment that's always on the move. As a Field Training Manager, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results and creating memorable experiences for our guests. We're committed to fostering a culture of high performance and accountability, and we're looking for someone who shares our values and is eager to contribute to our success.
Compensation, Perks, and BenefitsCompensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) matching program
- Flexible paid time off
- Professional development opportunities
- Recognition and rewards programs
- Access to exclusive employee discounts
We're committed to providing our team members with the resources and support they need to succeed in their roles and achieve their career goals. If you're passionate about delivering exceptional results, building high-performing teams, and creating memorable experiences for our guests, we want to hear from you.
Career Growth Opportunities and Learning Benefits
We're committed to helping our team members grow and develop their careers. As a Field Training Manager, you'll have the opportunity to:
- Develop your leadership skills
- Gain experience in training and development
- Build relationships with key stakeholders
- Contribute to the development of our training programs
- Participate in professional development opportunities
We're committed to providing our team members with the resources and support they need to succeed in their roles and achieve their career goals. If you're passionate about delivering exceptional results, building high-performing teams, and creating memorable experiences for our guests, we want to hear from you.
How to Apply
If you're a motivated and experienced Field Training Manager looking for a new challenge, we want to hear from you. Please submit your application today, and let's start a conversation about how you can contribute to our team's success.
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and let's start a conversation about how you can contribute to our team's success.
Apply Now