Join the Azure Customer Experience Team: Transforming Microsoft Cloud Customers into Fans
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Do you have a passion for Azure Networking and a knack for delivering complex migration projects? Look no further! The Azure Customer Experience team is on a mission to transform Microsoft Cloud customers into fans, and we're seeking a talented Customer Experience Engineer to join our team.
About Microsoft and Our Culture
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive at work and beyond. We're committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
About the Role
As an Azure FastTrack Customer Experience Engineer, you will work closely with large enterprise customers to successfully deliver complex migration projects and drive future product enhancements based on customer feedback and learnings. You will partner with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations. Your expertise in Azure Networking will be invaluable in defining requirements, strategy, and processes for successful migrations.
Key Responsibilities:
- Partner with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers.
- Work directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations.
- Provide direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues.
- Partner with Azure Engineering domain employees to scope, build, and document customer solutions.
- Maintain knowledge of the latest Azure/Cloud innovations to conduct experiments, drive product improvement, and act as a subject matter trainer for other specialists.
- Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.
- Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions, and create training.
- Act as a Cloud Networking resource for customers and other Engineers.
Requirements and Qualifications
Essential Qualifications:
- Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years of experience in the software industry related to technology.
- OR equivalent experience.
- Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI).
- Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration, and Disaster Recovery).
- Experience with security models using cloud-native services and virtual appliances, as well as the ability to translate tools/concepts for customer teams.
Preferred Qualifications:
- 5+ years of experience working with enterprise customers on Azure-specific solutions, application development, and deployment.
- Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of Microsoft support.
- Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN.
- Experience with third-party networking is a plus.
- Familiarity with protocols such as BGP.
- On-prem networking and infrastructure experience a plus.
- Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others.
Career Growth Opportunities and Learning Benefits
At Microsoft, we're committed to helping our employees grow and develop their skills. As a Customer Experience Engineer, you'll have access to:
- Comprehensive training programs to enhance your technical skills.
- Mentorship opportunities with experienced professionals.
- Collaborative work environment with a team of experts.
- Opportunities to work on complex and challenging projects.
- Flexible work arrangements and remote work options.
Work Environment and Company Culture Highlights
Our culture is built on a foundation of respect, integrity, and accountability. We strive to create an inclusive work environment where everyone can thrive. Some highlights of our company culture include:
- Diverse and inclusive workplace.
- Flexible work arrangements and remote work options.
- Opportunities for growth and development.
- Collaborative and dynamic work environment.
- Access to cutting-edge technologies and tools.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
How to Apply
If you're a motivated and customer-obsessed problem-solver with a passion for Azure Networking, we encourage you to apply for this exciting opportunity. Please submit your application by May 10, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
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