Join the Blithequark Team: Delivering Exceptional Customer Experiences in a Dynamic Remote Environment
Blithequark is seeking a highly skilled and customer-focused Associate Customer Service Representative to join our team! As a key member of our customer service team, you will have the opportunity to provide top-notch support to our customers, troubleshoot issues, and resolve inquiries related to our plumbing products. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting remote opportunity.
About Blithequark and the Industry
Blithequark is a leading provider of innovative plumbing solutions, committed to helping people live gracious, healthy, and sustainable lives. With a strong presence in the industry, we're dedicated to delivering high-quality products and exceptional customer experiences. Our company culture values diversity, inclusion, and innovation, providing a dynamic and supportive work environment for our employees.
Key Responsibilities
- Provide world-class customer support via phone calls, responding to customer inquiries, and resolving issues related to Blithequark plumbing products, including installation, troubleshooting, pre-sale questions, and order placement.
- Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel.
- Walk customers and trade professionals through step-by-step installation and/or repair of Blithequark products.
- Utilize multiple computer windows and software systems, including customer relationship management, order management, and our website.
- Effectively use our Customer Care Center (3C) technology, including Salesforce CRM, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain.
- Gain in-depth knowledge of all Blithequark products and associated warranties.
- Read and understand technical publications, diagrams, and specification documents.
- Develop excellent interpersonal and communication skills to provide empathetic and courteous customer care.
- Track orders, provide availability, and other shipping information.
- Upsell Blithequark products and accessories as appropriate.
- Assist with implementing procedures to maximize up-time and phone coverage.
- Track trends in product variations and report to engineering and quality as needed.
- Participate in department initiatives and various Customer Service Support functions as required.
- Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record.
Essential and Preferred Qualifications
- High school diploma or GED required; 2-4 year degree preferred.
- 1+ year of customer service experience desired.
- Previous computer experience is necessary to be successful in this position.
- Experience in a call center environment preferred.
- Completion of internal Brand Ambassador Program required.
Skills and Competencies Required for Success
- Excellent communication and interpersonal skills.
- Ability to work in a remote environment with minimal supervision.
- Strong problem-solving and analytical skills.
- Ability to navigate multiple computer systems and software applications.
- Strong attention to detail and organizational skills.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to comprehensive training programs, career growth opportunities, and a competitive total rewards package. Our company culture values innovation, diversity, and inclusion, providing a dynamic and supportive work environment for our employees.
Work Environment and Company Culture Highlights
- Remote work opportunity with flexible scheduling.
- Competitive hourly range: $17.30 - $21.65.
- Comprehensive benefits package, including medical, dental, vision, and 401k.
- Diverse and inclusive workplace culture.
- Opportunities for career growth and professional development.
What We Offer
At Blithequark, we empower our associates to #BecomeMoreAtBlithequark with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting remote opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and start your journey with us!
Diversity and Inclusion at Blithequark
Blithequark is an equal opportunity/affirmative action employer, committed to recruiting, hiring, and promoting qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If you have a disability and require reasonable accommodation during the recruitment process, please contact us at [email protected].
Work from Home Requirements
- The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
- Wired ethernet connection that meets upload and download speed requirements as noted above.
- Cannot be Wi-Fi, dial up, satellite, or cellular internet.
- Have a separate confidential and distraction-free workspace with no background noises.
- Freedom from other responsibilities – you must be focused on delivering a world-class service experience.
- Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
- Break and lunch times will be scheduled.
- Part-time hours are 34-36 hours/week after training, more will be required during peak season.
Authorization to Work
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
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