Join the Industry-Leading Customer Service Team at Blithequark
Blithequark has been voted the best Customer Service team two years in a row by Newsweek, and we're looking for a talented and customer-focused individual to join our Expedited Resolutions Team as a Customer Service Representative. As a key player in our team, you will have the opportunity to engage with hundreds of customers and sellers, providing exceptional experiences from the point of purchase until they enter the gates. If you're energized by solving unique issues, sharing your technical expertise, and handling multiple tasks effectively and efficiently, we want to hear from you!
About Blithequark and the Industry
Blithequark operates in the exciting live events, sports, and entertainment industry, providing a platform for fans to purchase tickets to their favorite events. Our company values exceptional customer experiences, and we're committed to delivering the best possible service to our customers. As a Customer Service Representative at Blithequark, you will be an integral part of our team, working to resolve customer inquiries and issues with empathy, confidence, and professionalism.
Key Responsibilities
- Serve as the primary point of contact for high-level customer inquiries via phone, chat, and email, providing exceptional customer experiences and resolving issues efficiently and effectively.
- Develop and present solutions to customer issues, utilizing technical expertise and knowledge of company policies and processes.
- Update internal order notes and ensure proper procedures are followed during all customer and seller interactions.
- Maintain thorough knowledge of company values, processes, and policies to ensure accurate and efficient resolution of customer issues.
- Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
Role Expectations and Progression
As a Customer Service Representative at Blithequark, you will have a clear path for growth and development. Here's what you can expect in your first 30, 90, and 180 days:
30 Days In
- Complete new hire orientation and gain the resources needed to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers and sellers.
- Acclimate to team and company norms, business objectives, and Blithequark's values.
- Understand the flow of buyer orders and entry-level call inquiries.
- Become familiar with company policies and processes.
- Navigate and resolve non-complex calls.
- Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.
90 Days In
- Contribute to approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
- Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts.
180 Days In
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learning to advance skill sets necessary for team goals.
- Be competent in industry nuances and company policies.
- Manage highly complex, escalated, and high-value contacts without guidance.
- Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.
What You'll Bring
To be successful as a Customer Service Representative at Blithequark, you'll need:
- Work experience in customer service in a retail or service-related industry.
- Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality.
- Excellent empathy, confidence, and patience.
- Written communication skills with an aptitude for grammar and spelling accuracy.
- The ability to multitask in a fast-paced environment.
- Self-reliance and the ability to work with minimum supervision.
- Research skills to troubleshoot customer issues.
- A willingness to be flexible in work hours where needed.
- A genuine interest in live events, sports, and entertainment.
Work Schedule and Benefits
At Blithequark, we offer a competitive salary and benefits package, including:
- $40,000 base salary with overtime eligibility.
- Bi-annual bonuses.
- Annual equity grant.
- A hybrid work model, with 3 days in the office and 2 days at home.
- Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
- 401K matching.
- The opportunity to see your favorite live events and performers on us!
Work Schedule Details
Our work schedule is as follows:
- The first 2 weeks of employment are Monday-Friday 9-6 for training (paid).
- Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off.
- Hours are: 3:30pm-12:00am.
Why Join Blithequark?
At Blithequark, we're committed to creating exceptional experiences for our customers and employees. By joining our team, you'll have the opportunity to:
- Work in a dynamic and fast-paced industry.
- Develop your skills and advance your career.
- Be part of a best-in-class customer service team.
- Enjoy a competitive salary and benefits package.
- Have fun and make a difference in the lives of our customers!
Apply Now!
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team today!
Apply Now