Experienced Full Stack Customer Service Representative – Remote Health Insurance Support Specialist

About Blue Cross Blue Shield of Arizona

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 2,500 dedicated employees throughout its Phoenix, Tucson, Chandler, and Flagstaff offices. Providing health insurance products, services, and networks to more than 1.9 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Our mission is to inspire health and make it easy by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses, as well as providing information and tools to help individuals make better health decisions.

About the Role

We are seeking a full-time, remote Customer Advocate Phone Specialist for INBOUND phone support that will assist customer inquiries and correspondence. This position has an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry.

Key Responsibilities

• Customer Care: Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.
• Member Advocate: Explain to customers a variety of information concerning the organization's services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc.
• Answer a diverse and high volume of health insurance-related customer calls and correspondence daily.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Document and record facts regarding inquiries and correspondence by updating BCBSAZ files and system.
• Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals.
• Perform all other duties as assigned.

What We Offer

We offer a comprehensive benefits package, including:

• Up to 16 days PTO, 11 paid holidays
• 8 hours paid Volunteer hours to serve our community!
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance
• Medical, Dental, and Vision Coverage
• 401(k) up to 5% dollar per dollar match
• Tuition Reimbursement
• Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more!

Requirements

To be successful in this role, you will need:

• A High School diploma or equivalent
• At least 1 year of external Customer Service Experience
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones
• Detailed-oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs

Preferred Qualifications

We are looking for candidates who have:

• Experience working in the health insurance industry
• Proficiency in Spanish
• Experience with customer relationship management (CRM) software
• Experience with data entry and record-keeping

Work Environment and Culture

We are committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our members. We offer a flexible work environment, with the option to work remotely, and a comprehensive benefits package that supports your physical, emotional, and financial well-being.

Career Growth Opportunities and Learning Benefits

We are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Instructor-led paid, virtual training
• Tuition Reimbursement
• Opportunities for advancement and career growth

Compensation and Perks

We offer a competitive salary and a range of benefits, including:

• A starting hourly rate of $18.00
• Performance and quality-based incentives and bonuses
• An additional $1 per hour Bilingual Premium for Phone Specialists who speak Spanish proficiently

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact in the lives of our members, we encourage you to apply for this role. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page.

We look forward to hearing from you!

Apply Now For more such jobs, please click here! Apply Now