**Experienced Full Stack Customer Service Representative/Dispatcher – Remote Work Opportunity with a Leading HVAC and Plumbing Contractor**

About Us

Welcome to SSI, a family-owned and operated business that has been providing top-notch indoor heating and air conditioning services to the Northern Virginia community since 1979. Our commitment to excellence and customer satisfaction has enabled us to grow from a small service business to a leading residential and commercial HVAC and Plumbing contractor in the region. At SSI, we believe that our customers are our greatest asset, and we strive to create comfort and peace of mind through our exceptional services.

Job Overview

We are seeking a highly skilled and motivated Remote Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you will be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and performing various daily duties. This is a unique opportunity to work from the comfort of your own home, with a competitive compensation package and a chance to grow your career in a dynamic and supportive environment.

Key Responsibilities

• Handle inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintain our customer database, ensuring accurate and up-to-date information
• Make daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Route technicians based on location, ensuring efficient and timely service delivery
• Maintain a positive team atmosphere with all members of the dispatch team, promoting a culture of collaboration and support
• Perform other duties as assigned by management, such as data entry and administrative tasks

Schedule and Work Environment

As a Remote Customer Service Representative/Dispatcher, you will work from home on Monday through Friday, with the exception of Wednesdays, when you will be required to work from our Chantilly office. Our remote work policy allows you to work in a quiet and distraction-free environment, with minimal background noise. We will provide you with a laptop and cell phone, but you must have a high-speed internet connection and a dedicated workspace.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Previous call center experience, with a minimum of 1 year of experience
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes and work under pressure
• The ability to work independently, as well as within a team environment
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)

Remote Work Qualifications

In addition to the above qualifications, you will need to meet the following remote work requirements:

• High-speed internet connection
• A quiet workspace with minimal background noise

Benefits and Culture

We offer a comprehensive benefits package, including:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with matching contributions
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education and training opportunities, including periodic classes and workshops

At SSI, we value a positive and supportive work environment, with a focus on teamwork, collaboration, and customer satisfaction. We believe that our employees are our greatest asset, and we strive to create a culture of excellence and continuous improvement.

Compensation and Perks

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with matching contributions. You will also receive paid holidays, vacation, and personal days, as well as opportunities for continued education and training.

How to Apply

If you are a motivated and customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of dedicated professionals who are committed to creating comfort and peace of mind for our customers.

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with SSI.

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