Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service/Technical Support Representative to join our team in Orlando, FL. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients via inbound and outbound calls, emails, and chats. If you're a people person with a knack for problem-solving and a passion for delivering exceptional customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in customer experience and technology solutions, helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a diverse team of over 440,000 game-changers from 70+ countries, we're committed to creating a true people-first, inclusive culture where everyone feels valued, respected, and empowered to succeed. As a company, we're proud to have earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
**What You'll Do in This Role**
As a Full Stack Customer Service/Technical Support Representative at arenaflex, you will:
* Provide inbound customer support via phone, email, and chat, resolving technical issues and answering customer questions in a timely and professional manner
* Help customers resolve billing concerns and other issues related to our clients' products and services
* Deliver expert customer experiences, exceeding customer expectations and building strong relationships with our clients
* Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
* Utilize multiple systems on a PC throughout your day-to-day work, including technical assessments to demonstrate your skills
**Your Qualifications**
To be successful in this role, you'll need:
* 18 years or older with a High School Diploma or GED
* Live within 40 miles of the site and be able to work your full shift in the office
* Excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong technical skills, including proficiency in multiple systems and software applications
* Ability to pass technical assessments to demonstrate your skills
**What's in It for You**
At arenaflex, we're fanatical about our staff, and we invest significantly in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Full Stack Customer Service/Technical Support Representative, you'll enjoy:
* Paid training and opportunities for lucrative referral bonuses
* Competitive hourly wage: $18/hour
* Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more
* A range of other perks and benefits
**Career Growth and Personal Development**
At arenaflex, we're committed to helping you grow and develop your career, with a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within!
**Work Environment and Company Culture**
Our Orlando, FL office is a dynamic, fast-paced environment where you'll have the opportunity to work with a diverse team of talented professionals from around the world. We're proud of our inclusive culture, where everyone feels valued, respected, and empowered to succeed. As a member of our team, you'll enjoy a range of benefits, including:
* A comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more
* A range of other perks and benefits
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Full Stack Customer Service/Technical Support Representative in Orlando, FL. Don't miss this opportunity to reimagine the best version of yourself and join a company that's fanatical about its staff!