**Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members.**
At arenaflex, we're on a mission to provide unparalleled customer service and support to our members, and we're seeking dedicated and customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). As a CSS, you'll be the face of arenaflex, taking in-bound calls from members in need of roadside assistance, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.
**About arenaflex**
arenaflex is a rapidly growing company with multiple 24x7x365 call centers, including Canada, and headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members, and we're committed to using revolutionary technology to make this possible. With a fun and friendly work environment, we're a great place to work and grow your career.
**Job Summary**
We're seeking experienced Customer Solutions Specialists to join our team on a full-time or part-time basis. As a CSS, you'll be responsible for answering inbound member calls, navigating our computer program to locate members and identify nearby service providers, and providing exceptional customer care and support. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!
**Key Responsibilities**
* Answer inbound member calls and provide exceptional customer care and support
* Navigate our computer program to locate members and identify nearby service providers
* Accurately collect and perform data entry of all required member/provider information
* Use professional communication etiquette and active listening skills to assist members/providers with their needs
* Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary
* Consistently meet company standards and specified goals as assigned by management on a regular basis
* Maintain confidentiality of account information
* Escalate any issues that may arise to management
* Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
**Essential Qualifications**
* High school diploma or equivalent required
* 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
* Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
* Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
* Positive attitude and ability to work well with others
* Emotional resilience and ability to handle upset members in a calm, professional manner
* Ability to work in a fast-paced environment while maintaining a professional attitude
**Preferred Qualifications**
* Experience with dispatch technology and roadside assistance industry
* Familiarity with arenaflex's technology and systems
* Ability to work in a remote environment with minimal supervision
* Experience with performance-based incentives and flexible work schedules
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to adapt to changing situations and priorities
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement with proven skills
* Paid training – no experience required!
* Performance-based incentives
* Sign-On & Referral Bonuses Available
* Flexible work environment with work from home opportunities available
* Paid Holidays & Paid Time Off
* Benefits including Health, Dental, and Vision plans
**Work Environment and Company Culture**
* Fun and friendly work environment
* Casual dress code – wear a hat, T-shirt, jeans, etc. every day!
* Inbound Calls Only – No Cold Calls, No Sales, No Collections!
* 3rd shift has a $1.00 differential pay as an Incentive
* Opportunities for career advancement and professional growth
**Compensation and Benefits**
* $12.00 - $15.00 Hourly
* Benefits including Health, Dental, and Vision plans
* Paid Holidays & Paid Time Off
* Flexible work environment with work from home opportunities available
* Performance-based incentives
* Sign-On & Referral Bonuses Available
**How to Apply**
If you're a motivated and customer-oriented individual looking for a career where you can make a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.