About Us
At Amazon, we're committed to providing the best possible experience for our customers and sellers. As a key member of our Home and Way of Life Amazon Merchant Services team, you'll have the opportunity to work with top seller partners, impacting cycles and plans across their organizations on Amazon.com and further developing end-client experience. Our team is dedicated to fostering a trusted advisory relationship to guide and impact sellers to achieve their key and strategic objectives.
Job Summary
We're seeking an experienced Full Stack Customer Success Manager to join our team. As a Client Achievement Director, you'll work with a group of 6-10 Client Achievement Supervisors to develop, continuously improve, learn, and grow to support both sellers and Amazon's numerous clients. Your own commitment, relationship building, and analytical skills are vital to fostering a trusted advisory relationship to guide and impact sellers to achieve their key and strategic objectives.
About the Role
As a Client Achievement Director, you'll be responsible for:
- Acting as the primary resource and internal advocate for merchant issues, questions, requests, escalations, and concerns.
- Identifying, recommending, and executing key seller needs across marketing, advertising, and supply chain management.
- Interacting with various stakeholders to develop product messaging on Amazon.com, monitor inventory stock positions, and track sales performance.
- Analyzing data from various sources and presenting recommendations to merchants on trends and opportunities.
- Providing support and key business proposals while working with internal teams to ensure operational execution.
- Creating and delivering reports to sellers tailored to their needs and key growth objectives.
- Teaching sellers on tools, solutions, processes, and relevant learning experiences through Amazon programs and products.
- Pitching special opportunities to assist sellers in driving revenue growth to meet their YoY objectives.
- Collaborating with numerous internal partners to issue resolve, surface defects, extract and analyze data, and drive continuous improvement for merchants and the organization.
- Recognizing, addressing, and scaling process improvements across the team and broader organization.
- Managing testing account objectives, issues, and tasks.
Essential Capabilities
To be successful in this role, you'll need:
- Experience with Microsoft Excel.
- Experience analyzing data and best practices to evaluate performance drivers.
- 3+ years of professional work experience.
- Data analysis experience, including managing large datasets from complex systems and interpreting results.
- Experience creating and implementing procedures.
- Experience influencing partners.
- Proficiency in Excel.
- Strong time management, prioritization, and critical thinking skills.
- Excellent written and verbal communication skills.
- Ability to build professional relationships.
- Experience quickly adapting to change and managing ambiguity.
Preferred Capabilities
We're looking for candidates with:
- 3+ years of experience in account management, sales, marketing, purchasing, supply chain management, transportation, procurement, customer service, or consulting.
- 3+ years of experience in related industries, such as retail, hospitality, technology, consumer electronics, home goods, sporting goods, scientific products, industrial products, or telecommunications.
- Experience with scientific and efficiency tools, including or similar to: Scene, Salesforce, Microsoft OneNote, SharePoint, and Prophet Business Insight.
- E-commerce experience.
- Data analysis experience.
- Demonstrated ability to learn tools and processes and then effectively utilizing them to provide support.
- Ability to manage multiple tasks and needs in a fast-paced, deadline-driven environment.
- Demonstrated history of taking ownership and driving results.
- Strong integrity.
- Excellent critical thinking skills.
- Openness to working in a diverse team and contributing to a comprehensive culture.
Career Growth Opportunities and Learning Benefits
We're committed to providing opportunities for growth and development. As a Client Achievement Director, you'll have access to:
- Training and development programs to enhance your skills and knowledge.
- Opportunities to work with top seller partners and impact cycles and plans across their organizations.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- A generous paid time off policy.
- Access to Amazon's employee discount program.
- Opportunities to work with a diverse team and contribute to a comprehensive culture.
Work Environment and Company Culture
We're a dynamic and fast-paced team that values collaboration, innovation, and customer obsession. As a Client Achievement Director, you'll have the opportunity to work with a group of 6-10 Client Achievement Supervisors to develop, continuously improve, learn, and grow to support both sellers and Amazon's numerous clients. Our team is dedicated to fostering a trusted advisory relationship to guide and impact sellers to achieve their key and strategic objectives.
Compensation, Perks, and Benefits
We offer a competitive salary of $27/hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company match, and a generous paid time off policy. We also offer access to Amazon's employee discount program and opportunities to work with a diverse team and contribute to a comprehensive culture.
How to Apply
If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!
Apply Now