At arenaflex, we're on a mission to ensure that people in all lines of work have access to retirement benefits. With nearly half of all working Americans not saving enough for their future, we're changing the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. As a high-growth tech company, we're backed by top investors and are committed to providing a world-class customer experience.
**About the Role**
As a Customer Support Associate at arenaflex, you'll be the frontline face of the company, demonstrating your passion for helping customers maximize our retirement savings platform. You'll love solving problems and be energized by challenges and the reward that comes with solving them. Our Customer Support Associates benefit from a developed and defined customer support career ladder, which includes opportunities to grow into other roles within the organization.
**Key Responsibilities:**
* Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations, and chat and SMS in the near future
* Work cross-functionally with internal and external partners to solve customer issues
* Service a geographically diverse customer base
* Provide best-in-class customer service
* Work in a fast-paced evolving startup environment
* Manage caseload and follow up with customers as required
* Help other areas of the organization when needed
* Manage performance to company-set standards and adhere to a workforce management schedule
**What You Bring to the Role:**
* 1+ years of experience in a customer-facing role, such as customer support or account management/call center experience, preferred but not required, or commensurate college experience
* Passion for serving customers
* Strong organizational skills; you're able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
* Ability to communicate with confidence, professionalism, and empathy over the phone and through email
* You remain composed in high-stress situations and convey empathy for our customers
* Meticulous attention to detail – rarely making typos and noticing discrepancies
**Where You Will Work:**
* Our office in Lindon, Utah
* Hybrid, in-office 4 days per week
* Monday – Friday shifts; no weekends, no evenings
**Application Deadline:**
We accept Customer Support Associate applications on an ongoing basis.
**How You Can Grow Your Career at arenaflex:**
The Customer Support Associate role at arenaflex is an excellent entry point for someone looking to start or change their career. We don't require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn. Through ongoing training and upskilling, employees have the opportunity to progress through four steps of the CSS role. While each employee's trajectory is individualized, someone can easily progress through each step if they're committed to their ongoing development. Each new step brings with it increasing responsibility, a better understanding of 401(k) and our product, as well as a pay increase. After working your way up through the CS Career Ladder, Customer Support Associates may be considered for more advanced roles such as account manager or enablement manager.
**Why You Will Love Working at arenaflex:**
Mission – Highly collaborative startup dedicated to supporting employee engagement and growth. It's an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.
Culture – Our operating principles define how we come together as a team to do our work. They reflect arenaflex's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at arenaflex.
* Customer obsession
* Long-term orientation
* Autonomous and accountable teams
* An escalating bar for talent and performance
* Fundamental optimism
**Compensation:**
At arenaflex, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $17 – $20 per hour. The salary that we offer to a new employee within this range is based on their relevant job-related skills and experience. At arenaflex, base salary is one component of the overall Total Rewards package. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits.
**Benefits:**
* A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
* Top-of-the-line health plans, as well as dental and vision insurance
* Generous PTO and parental leave policies
* Addition Wealth – Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
* Lyra – Enhanced Mental Health Support for Employees and dependents
* Carrot – Fertility healthcare and family forming benefits
* Candidly – Student loan resource to help you and your family plan, borrow, and repay student debt
* Monthly work-from-home stipend; quarterly lifestyle stipend
* Employee Resource Groups including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in Tech
* Fun online and regional events and celebrations and department and company offsites
**Why arenaflex is a Great Place to Work:**
Here's a list of our awards and accolades:
* Certified as a Great Place To Work (2023-2025)
* Fortune Best Place to Work in the Bay Area (2024)
* Best Places to Work by Built In (2023-2024)
* America's Best Startup Employers by Forbes (2020-2022, 2024)
* A Top Company by Y Combinator (2020-2023)
* Inc. Fastest Growing Companies (2021)
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.
**Accessibility:**
We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at
[email protected].
**Application:**
Please apply for the Customer Support Associate I role at arenaflex by clicking on the link below: