blithequark is on a mission to empower individuals to realize their potential by enhancing access to career services for all people, at every stage of their lives and careers. Our innovative All-In-One Virtual Career Center is utilized by a diverse range of institutions, including top universities and colleges, to significantly improve the utilization of career services, career readiness, and student outcomes.
We're a dynamic, mission-driven team operating in a fun and collaborative culture that prioritizes people first. While we have a physical office in Cambridge, MA, we function as a fully remote organization, promoting mobility and allowing employees to work from their ideal environment. blithequark is backed by leading technology investors, including Growth Street Partners, Strada Education, and LearnLaunch.
We're seeking an experienced Customer Support Specialist to join our team on a contract basis for 6 months, with the potential for extension or conversion to a permanent role based on performance and company needs. As a Support Specialist at blithequark, you will play a vital role in delivering exceptional support to our customers and users, ensuring a seamless and positive experience with our platform. You will work closely with our Support Team to address user inquiries, troubleshoot issues, and contribute to the ongoing improvement of our product and support processes.
As a Customer Support Specialist, you can expect to handle a volume of approximately 30-40 tickets per day. You will be required to work independently and as part of a team, providing consistent assistance in the support queue Monday through Friday.
We offer a competitive hourly rate of $30-$40, depending on experience. As a valued member of our team, you will also have access to a range of benefits, including:
At blithequark, we're committed to the growth and development of our team members. We offer opportunities for professional growth, learning, and career advancement, including:
Our work environment is collaborative, dynamic, and fun. We prioritize people first and strive to create a culture that is inclusive, diverse, and supportive. As a remote-friendly organization, we offer the flexibility to work from your ideal environment.
By joining our team, you'll have the opportunity to work on a mission-driven project that's making a real impact in the lives of individuals. You'll be part of a dynamic team that's passionate about delivering exceptional support and experiences. We're committed to creating a culture that's inclusive, diverse, and supportive, and we offer a range of benefits and opportunities for growth and development.
If you're passionate about delivering exceptional support and experiences, and you're looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the opportunity further.
blithequark is an equal opportunity employer and welcomes applications from diverse candidates.
blithequark is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact [email protected].
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