At arenaflex, we're passionate about harnessing the power of data to drive business growth and customer satisfaction. As a Customer Service & Logistics Data Analyst Intern, you'll play a vital role in developing and managing data sets for analytical projects, working closely with our CS&L team to provide actionable insights and drive business decisions.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to delivering exceptional customer experiences and logistics solutions. Our team is passionate about leveraging data to drive business growth, and we're committed to fostering a culture of innovation, collaboration, and continuous learning. As an intern at arenaflex, you'll have the opportunity to work with a talented team of professionals, develop your skills, and contribute to the success of our organization.
**Responsibilities**
As a Customer Service & Logistics Data Analyst Intern, you'll be responsible for:
* **Data Analysis and Reporting**: Use SQL to pull and aggregate data for CS&L projects, validating using SAP and other analytical tools as required. Conduct data cleaning, data merging, data architecture review, and data quality control, while creating documentation for each data request.
* **Report Development and Visualization**: Help develop reports, analyses, and visualizations to provide actionable insights to the CS&L team. Train and incorporate feedback from end-users on new reports and dashboards.
* **Collaboration and Communication**: Work with different members of the CS&L team on reporting and automating analytical needs. Work cross-functionally with different teams on data sets, inputs, and outputs.
* **Data Quality and Control**: Ensure data accuracy, completeness, and consistency across all data sources. Identify and resolve data quality issues, and implement data quality control measures to prevent future issues.
* **Staying Up-to-Date with Industry Trends**: Stay current with industry trends, best practices, and emerging technologies in data analysis and visualization.
**Requirements**
To be successful in this role, you'll need:
* **Education**: Minimum 3 upper-level college classes in data analytics, including data analysis and forecasting, data mining and predictive analytics, system analysis and design, and data visualization in business or similarly related classes.
* **Technical Skills**:
+ Experience working in databases like Snowflake, Big Query, etc.
+ Experience in SQL programming: ability to read/write complex SQL queries to analyze data, investigate systemic defects, and validate data quality.
+ Working knowledge of data modeling, data warehousing, and ability to access relational and multidimensional databases.
+ Familiarity with how to access, input, and analyze data in SAP.
+ Proficiency with planning systems and Google and Microsoft Office products, to include Excel, Google Sheets, Google presentations, etc.
* **Soft Skills**:
+ Strong desire to serve the customer, identify and resolve needs, and follow up when necessary.
+ Excellent written and verbal communication skills and interpersonal skills.
+ Ability to learn and work in a changing environment with minimal supervision.
+ Demonstrated analytical, organizational skills, critical thinking, and attention to detail.
+ A strong willingness to learn and adapt to new priorities as they come.
**Nice-to-Haves**
* Familiarity with data visualization tools
* Experience with project management tools
**Benefits**
As an intern at arenaflex, you'll enjoy:
* **Competitive Salary**: $22.50 - $30.00 USD
* **Comprehensive Benefits Package**: Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment, and Disability insurance plans
* **401(k) Plan**: Company matching contributions
* **Generous Time Off**: Minimum of 15 days of vacation/PTO leave annually, minimum of 13 paid/floating holidays annually, and minimum of 40 hours of paid sick leave annually
* **Family-Friendly Benefits**: Up to eight weeks of paid parental leave and 12 weeks of unpaid leave
**How to Apply**
If you're passionate about data analysis and customer service, and you're looking for a challenging and rewarding internship experience, apply now! Visit our website to submit your application and join our team at arenaflex.
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