Introduction to blithequark
At blithequark, we are revolutionizing the entertainment industry by providing exceptional customer experiences and shaping the future of global entertainment. Our mission is to deliver simplicity, excellence, and seamless streaming experiences to our subscribers worldwide. As a leader in the industry, we are committed to innovation, creativity, and customer satisfaction. Our international customer service team plays a vital role in achieving our goals, and we are seeking a skilled and experienced professional to join our team as a Data Entry and Application Development Specialist.
Job Overview
We are looking for a highly skilled and experienced Data Entry and Application Development Specialist to join our Learning and Development team in Alphaville. This role will be responsible for managing the learning needs of our outsourced call centers, developing effective training programs, and collaborating with our global customer service team to ensure alignment and excellence in our services. The ideal candidate will have a strong background in instructional design, adult learning, and performance improvement, with experience in designing and delivering training programs for call center agents, leaders, and other stakeholders.
Key Responsibilities
- Program management: Outline, document, and maintain the scope of all local Learning and Development projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
- Learning content development: Conduct gap analysis, develop training curriculum, and create solutions to address performance gaps, using a variety of inputs and collaborating with subject matter experts and stakeholders.
- Facilitation: Deliver learning material in face-to-face and virtual environments, pilot new curriculum, and train call center trainers.
- Stakeholder management: Build and foster strong partnerships with regional customer service colleagues, participate in learning opportunities, and collaborate with business leaders to transform operational opportunities into Learning and Development opportunities.
- Dealer management and relationship building: Partner with the training and operational teams of our outsourced call center providers, contribute to the overall performance of the customer service business, and build and power Learning and Development governance for the providers.
Essential Qualifications
To be successful in this role, you will need to have:
- 3+ years of experience designing soft skills and technical training solutions, including onboarding programs, for call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Experience designing and facilitating learning services that range from 15-minute learning sessions to multi-week classroom programs.
- Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- Experience working in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in Instructional Design or a related degree, Master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment and build strong relationships with stakeholders.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Experience with learning management systems and digital learning strategies and tools.
- Ability to design and deliver training programs that are engaging, effective, and measurable.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Application Development Specialist, you will have access to a range of learning and development opportunities, including:
- Professional development programs to enhance your skills and knowledge.
- Opportunities to work on high-impact projects and collaborate with cross-functional teams.
- Coaching and mentoring from experienced professionals in the industry.
- Access to the latest technologies and tools to support your work.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of innovation, creativity, and customer satisfaction. We believe in empowering our employees to take ownership of their work and providing them with the resources and support they need to succeed. As a Data Entry and Application Development Specialist, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:
- Comprehensive health insurance.
- Retirement savings plan.
- Opportunities for professional development and growth.
- Access to the latest technologies and tools.
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Data Entry and Application Development Specialist role at blithequark. With your skills and experience, you will play a critical role in shaping the future of our customer service operations and delivering exceptional experiences to our subscribers. Don't miss this opportunity to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team!
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