About Workwarp and the Role:
At Workwarp, we are a dynamic and innovative company that specializes in providing top-notch equipment maintenance and repair services to various industries, including retail and manufacturing. As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our customers' equipment, providing exceptional customer service, and contributing to the growth and success of our team. If you are a motivated and skilled individual with a passion for equipment maintenance and repair, we encourage you to apply for this exciting opportunity.
Job Summary:
We are seeking an experienced Full Stack Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing a wide range of equipment repairs and maintenance tasks, including troubleshooting, diagnosing, and repairing industrial equipment found in Home Depot and external customers' retail locations and manufacturing facilities. This is a hybrid position, which means you will have the flexibility to work from home and travel to various locations within a reasonable radius of your home.
Key Responsibilities:
- Perform a full range of equipment repairs and maintenance tasks, including troubleshooting, diagnosing, and repairing industrial equipment found in Home Depot and external customers' retail locations and manufacturing facilities.
- Utilize company technology platforms to document all work performed on equipment, including labor and parts, and maintain accurate records.
- Proactively communicate with business partners and leaders regarding customer needs, parts, and servicing of equipment to provide excellent customer service.
- Effectively communicate with customers regarding service requested and provided, and ensure that all customer interactions are professional and courteous.
- Perform all work and assignments in accordance with proper safety practices, adhere to all THD and Safety rules and regulations, and use sound judgment to address and eliminate safety-related issues.
- Diagnose, repair, and perform preventive maintenance on industrial equipment both mechanically and electrically, and perform proper inspections and testing of customer equipment aligned with preventive maintenance.
- Be available and accessible by phone and tablet during work schedule to provide excellent customer service and respond to customer inquiries and requests.
Essential Qualifications:
- Must be eighteen years of age or older and legally permitted to work in the United States.
- Must have a valid Driver's License for the employment state.
- At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment.
- Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics.
- Versatile equipment maintenance repair skill set.
- Ability to adhere to OSHA regulations, including fall protection and lock-out tag-out procedures.
- Must reside within 15-20 miles of the target city.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Good written and verbal communication skills.
- Ability to consistently and accurately document work performed.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
- Excellent written and verbal communication skills.
- 3 years of relevant work experience repairing and maintaining equipment.
- Working knowledge of handheld technology (smartphone, laptop, tablet).
- Ability to sit, stand, and drive for extended periods of time, lift 80 lbs, and climb 15+ ft.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Competencies:
We are looking for a candidate who possesses the following competencies:
- Action Oriented: A motivated and proactive individual who takes initiative and drives results.
- Being Resilient: An individual who can adapt to changing situations and priorities, and remains focused and composed under pressure.
- Manages Ambiguity: A candidate who can navigate complex and uncertain situations, and make informed decisions with minimal guidance.
- Nimble Learning: An individual who is eager to learn and develop new skills, and can apply knowledge and expertise in a practical and effective way.
- Collaborates: A team player who can work effectively with others, build strong relationships, and contribute to a positive and inclusive team culture.
- Plans and Aligns: A candidate who can set priorities, manage time, and align efforts with organizational goals and objectives.
- Situational Adaptability: An individual who can adjust to changing circumstances, and adapt to new and unexpected situations.
- Balances Stakeholders: A candidate who can balance the needs and expectations of multiple stakeholders, and make decisions that meet the needs of all parties.
- Communicates Effectively: A candidate who can communicate clearly, concisely, and effectively with others, both verbally and in writing.
- Customer Focus: An individual who is customer-centric, and prioritizes the needs and expectations of customers.
- Interpersonal Savvy: A candidate who can navigate complex social situations, build strong relationships, and communicate effectively with others.
- Manages Conflict: An individual who can manage conflict and difficult situations, and resolve issues in a fair and constructive way.
- Resourcefulness: A candidate who can think creatively, and find innovative solutions to complex problems.
Career Growth Opportunities and Learning Benefits:
At Workwarp, we are committed to providing our employees with opportunities for growth and development. As a Field Service Technician, you will have access to a range of training and development programs, including:
- On-the-job training and coaching.
- Regular performance feedback and evaluations.
- Opportunities for advancement and career growth.
- Access to industry-leading equipment and technology.
- Competitive compensation and benefits package.
Work Environment and Company Culture:
As a Field Service Technician, you will work in a fast-paced and dynamic environment, with a focus on providing exceptional customer service and ensuring the smooth operation of our customers' equipment. Our company culture is built on the following values:
- Customer-centricity: We prioritize the needs and expectations of our customers, and strive to deliver exceptional service and support.
- Collaboration: We work together as a team to achieve our goals and objectives, and value the contributions and perspectives of all team members.
- Integrity: We operate with integrity and transparency, and strive to do the right thing in all situations.
- Accountability: We take ownership of our actions and decisions, and are accountable for our results and performance.
- Continuous Improvement: We are committed to continuous learning and improvement, and strive to find innovative solutions to complex problems.
Compensation, Perks, and Benefits:
We offer a competitive compensation and benefits package, including:
- Competitive salary.
- Benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Opportunities for advancement and career growth.
How to Apply:
If you are a motivated and skilled individual with a passion for equipment maintenance and repair, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the link below:
Apply Now
Conclusion:
We are excited to receive your application and look forward to reviewing your qualifications. As a Field Service Technician at Workwarp, you will have the opportunity to work in a dynamic and innovative environment, with a focus on providing exceptional customer service and ensuring the smooth operation of our customers' equipment. If you are a motivated and skilled individual with a passion for equipment maintenance and repair, we encourage you to apply for this exciting opportunity.
Apply Now