Are you a seasoned leader with a passion for innovation, customer satisfaction, and technical problem-solving? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join arenaflex Robotics as an Experienced Full Stack Product Launch Customer Solution Manager. In this role, you will be the primary link between arenaflex Engineering & Product Development and arenaflex Operations during the rollout of new automation solutions into live arenaflex Fulfillment and Transportation Centers.
**About arenaflex Robotics**
arenaflex Robotics is a cutting-edge team of doers who work passionately to apply the latest advances in robotics and software to solve real-world issues that will transform our customers' experiences in ways we can't even imagine yet. We are a smart team of innovators who are driven by a shared passion for invention, customer satisfaction, and problem-solving through teamwork. If you're inspired by the idea of seeing how your work impacts the bigger picture, you'll fit right in here at arenaflex Robotics.
**Job Summary**
As the lead Product Launch CSM-T, you will work cross-functionally to plan and execute the end-to-end launch and field testing of new technologies, including on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (arenaflex Operations) sentiment.
**Key Responsibilities**
* Develop and document product launch strategy for the new technologies, working cross-functionally with technical and non-technical stakeholders
* Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross-functional launch team
* Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
* Coordinate arenaflex Robotics staff onsite during the initial product launch and testing, including full-time and contracted team members
* Establish and continuously manage partnerships with operations leadership at our test sites
* Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
* Coach site leaders on arenaflex best practices and robotics systems and tools.
* Travel up to 35% of the time to arenaflex Fulfillment and Transportation Centers
**Requirements**
* 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
* 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
* Bachelor's degree in science, technology, engineering, math, business or equivalent
* Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
* PMP certification, or SCRUM/Agile, SAFe certification
* Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
* Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities
* Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
* Proven ability to think critically and solve complex problems
* Experience with project management tools and methodologies, such as Agile or Scrum
* Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform decision-making
* Experience with customer relationship management and customer satisfaction metrics
**Skills and Competencies**
* Strong leadership and project management skills, with the ability to lead cross-functional teams and manage multiple stakeholders
* Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
* Proven ability to think critically and solve complex problems
* Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform decision-making
* Experience with customer relationship management and customer satisfaction metrics
* Strong business acumen, with the ability to understand and analyze business data and metrics
* Experience with project management tools and methodologies, such as Agile or Scrum
**Career Growth Opportunities and Learning Benefits**
At arenaflex Robotics, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Formal training programs, such as project management and leadership development
* Opportunities for advancement and career growth
* Access to industry-leading tools and technologies
* A dynamic and supportive work environment
**Work Environment and Company Culture**
arenaflex Robotics is a dynamic and fast-paced work environment that is committed to innovation and customer satisfaction. We are a team of passionate and dedicated individuals who are driven by a shared passion for invention, customer satisfaction, and problem-solving through teamwork. Our company culture is built on the following values:
* Innovation: We are committed to innovation and continuous improvement, and we encourage our employees to think creatively and challenge the status quo.
* Customer satisfaction: We are committed to delivering the best possible experience for our customers, and we strive to exceed their expectations in every interaction.
* Teamwork: We believe that teamwork is essential to success, and we encourage collaboration and open communication among our employees.
* Integrity: We are committed to acting with integrity and ethics in all our interactions, and we strive to build trust and credibility with our customers and partners.
**Compensation, Perks, and Benefits**
arenaflex Robotics offers a competitive compensation package, including:
* Base pay: The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market.
* Equity: Dependent on the position offered, equity may be provided as part of a total compensation package.
* Sign-on payments: Dependent on the position offered, sign-on payments may be provided as part of a total compensation package.
* Medical, financial, and other benefits: arenaflex Robotics offers a full range of medical, financial, and other benefits to its employees, including health insurance, retirement savings, and paid time off.
**Conclusion**
If you're a seasoned leader with a passion for innovation, customer satisfaction, and technical problem-solving, we invite you to join arenaflex Robotics as an Experienced Full Stack Product Launch Customer Solution Manager. In this role, you will have the opportunity to work on cutting-edge projects, collaborate with a talented team of innovators, and make a real impact on our customers' experiences. Apply now to join our team and start inventing with us!