About blithequark
blithequark is a rapidly growing health insurance organization dedicated to making high-quality, affordable healthcare accessible to everyone. Our mission is centered around providing exceptional customer experiences and innovative solutions in the healthcare industry. We offer a range of employer-sponsored group health insurance solutions, including our flagship product, blithequark Health.
Job Overview
We are seeking an experienced and customer-focused Member Support Agent to join our team. As a critical part of our service delivery model, this role involves providing top-notch customer service to our blithequark Health members. If you have a passion for delivering memorable experiences and have experience in medical benefits, claims, and billing, we encourage you to apply.
Key Responsibilities
- Respond to member, broker partner, and client inquiries via phone and our proprietary email ticketing system, providing clear and accurate information about the blithequark Health program.
- Deliver exceptional customer service, helping members navigate their medical benefit offerings and guiding them through insurance forms such as Summary of Benefits and Coverage (SBCs) and Explanation of Benefits (EOBs).
- Collaborate with medical carriers, pharmacies, and service provider billing and claims departments to resolve member issues efficiently.
- Become an expert in blithequark programs, including core products and additional benefits such as Durable Medical Equipment, AltCare Plus, Infertility, and our Claims process.
- De-escalate situations involving dissatisfied members by offering patient, empathetic, and skilled support.
- Maintain customer satisfaction at the core of every decision and task, building relationships and engaging members by going the extra mile on every call.
- Adhere to blithequark guidelines, policies, and processes, as well as strict observance of HIPAA regulations and client confidentiality agreements.
- Commit to ongoing professional development, reporting on member and client trends and feedback to become expertly versed in medical benefits, blithequark processes, and programs.
Requirements
Essential Qualifications
- 3 years or more of experience in a customer-facing role within a call center environment in the health insurance/healthcare industry.
- At least 1 year of experience working in a remote environment.
- Ability to adapt to rapidly changing requirements with a positive and confident attitude.
- Critical thinker with intuitive and creative problem-solving abilities.
- Excellent organizational skills, proficient in multi-tasking, and pays close attention to detail.
- Must be an expert in customer service and an organized self-starter.
- Ability to confidently request assistance and take direction as needed.
- Willingness to work a flexible schedule (if requested).
- Ability to communicate with staff, management, and clients effectively and professionally.
- Possesses a customer-first, eager-to-solve-the-issue approach.
- Must have a dedicated workspace free from distractions and high-speed internet.
- Ability to continually demonstrate strong writing skills.
- Willingness and ability to work effectively, efficiently, and autonomously in a remote setting while staying proactively engaged with the team.
- Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents.
- Familiarity with medical insurance and medical benefits.
- Experience working on multiple platforms and successfully navigating numerous sources of information.
Preferred Qualifications
- Experience with CRM systems.
- Familiarity with healthcare industry regulations and compliance.
- Certifications in customer service or a related field.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer per day.
- Repetitive use of fingers, hands, elbows, and arms including typing, reaching, grasping, and writing.
- Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally.
- Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone.
- Visual ability is sufficient to read and produce printed material and information displayed on a computer screen.
What We Offer
At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer:
- Full-time / Non-exempt / Hourly Position.
- Competitive hourly rate of $28.85.
- Internet reimbursement.
- Fully remote position - work from the comfort of your own home!
- Monday - Friday schedule with no weekends.
- 401(k) plan participation with employer-matched contributions.
- Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met.
- Voluntary benefits offered for employees and dependents.
Career Growth and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. Here are some of the opportunities we offer:
- Ongoing training and professional development programs.
- Opportunities for career advancement and growth.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture
At blithequark, we strive to create a work environment that is inclusive, supportive, and fun. Here are some of the highlights of our company culture:
- Dedicated team of professionals who are passionate about healthcare.
- Flexible work arrangements, including remote work options.
- Opportunities for socialization and team-building.
- Recognition and celebration of employee achievements.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is free from discrimination and harassment.
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