We are arenaflex, a pioneering company at the forefront of revolutionizing conventional manufacturing by providing engineers worldwide instant access to reliable production methods through our digital platform. As the UK's leading Digital Manufacturing Marketplace, we offer an innovative B2B MaaS (Manufacturing as a Service) solution powered by AI, seamlessly connecting buyers and sellers to enhance efficiency and productivity.
Our mission is to work with leading brands like BMW, Rolls Royce, Brompton Bikes, and Google, and even support space missions. We are passionate about creating a platform that completely digitizes the quoting and ordering process for custom manufactured parts, ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers, Mechanical Engineers, and Procurement teams, all of whom are involved in creating the world's most innovative products.
**About the Role:**
We are seeking an experienced German Customer Support Specialist to join our team on a part-time basis. The role is fully remote and requires fluency in German. As a freelancer, you will need a reliable Wi-Fi connection and your own computer to manage customer inquiries, troubleshoot issues, and ensure a positive customer experience.
**Responsibilities:**
* Respond to customer inquiries via email, chat, and phone in German, providing timely and accurate solutions to their queries.
* Diagnose and resolve customer issues efficiently, escalating complex issues to internal teams when necessary.
* Document customer interactions and resolutions accurately, maintaining a high level of professionalism and attention to detail.
* Collaborate with internal teams to ensure seamless communication and effective issue resolution.
**Requirements:**
* Fluency in German, with strong communication skills in both German and English.
* Ability to work independently as a freelancer, with a high level of self-motivation and organization.
* Access to reliable Wi-Fi and a personal computer, with a reliable internet connection.
* Strong problem-solving skills, with attention to detail and a customer-centric approach.
**Preferred Qualifications:**
* Experience in customer support, with a proven track record of providing excellent customer service.
* Background in or knowledge of the manufacturing industry, with a deep understanding of the challenges and opportunities faced by our customers.
**Why Join arenaflex?**
* Opportunity to work with a pioneering company at the forefront of digital manufacturing.
* Flexible part-time remote work arrangement, with the freedom to work from anywhere.
* Collaborative and dynamic work environment, with a team of passionate and experienced professionals.
* Opportunity to grow your career and develop new skills, with a focus on customer support and manufacturing expertise.
* Competitive compensation package, with a range of benefits and perks.
**What We Offer:**
* Competitive salary and benefits package.
* Flexible part-time remote work arrangement, with the freedom to work from anywhere.
* Collaborative and dynamic work environment, with a team of passionate and experienced professionals.
* Opportunity to grow your career and develop new skills, with a focus on customer support and manufacturing expertise.
* Access to ongoing training and development opportunities, with a focus on customer support and manufacturing expertise.
**How to Apply:**
If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize conventional manufacturing.