Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a forward-thinking organization dedicated to simplifying the health and wealth journey for individuals and businesses alike. As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system, providing valuable insights, education, and direction to ensure seamless navigation of our online tools and services.
**About arenaflex**
arenaflex is a people-centric organization that is obsessed with delivering exceptional results through an unwavering commitment to integrity. We believe in empowering our employees to drive results, foster a culture of innovation, and prioritize the well-being of our customers, employees, and communities. As a member of our team, you will be part of a community that is passionate about making a difference and relentlessly pursuing better outcomes for all.
**Job Summary & Responsibilities**
As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for providing high-quality, customer-focused telephonic service, using knowledge of procedures and systems to meet and/or exceed member satisfaction. Your key responsibilities will include:
* Providing valuable insights, education, and direction to customers to support easy navigation of our online tools and services
* Resolving issues without management intervention to remove barriers for customers
* Consulting with customers to support their healthcare reimbursement needs
* Protecting sensitive customer information with discretion
* Prioritizing effectively to meet customer service goals and deadlines
* Performing other duties as assigned
**Requirements**
To succeed in this role, you will need to possess:
* 1-3 years of experience in Customer Service, with prior call center experience preferred
* No degree required, but a basic understanding of medical/reimbursement terminology is preferred
* Strong computer knowledge and skills, with the ability to learn new systems
* Ability to learn, memorize, and retain information
* Basic problem-solving skills, with the ability to de-escalate and handle customer issues without utilizing a supervisor
* Excellent oral and written communication skills
* Ability to work hours of 10:30 am-7:00 pm CST, with some Saturdays TBD (subject to change due to business needs)
* Prolonged periods of sitting at a desk and working on a computer
* Occasionally lifting items up to 25 pounds
* Ability to work overtime
**Preferred Qualifications**
* Experience working in a fast-paced environment
* Ability to adapt to changing priorities and deadlines
* Strong analytical skills, with the ability to analyze customer issues and provide effective solutions
* Basic understanding of medical/reimbursement terminology
* Ability to work independently, with minimal supervision
**Compensation & Benefits**
The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:
* Healthcare
* 401K savings plan
* Company holidays
* Paid time off
* Parental leave
* Employee assistance program
**Training & Development**
As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will undergo comprehensive training to ensure your success in this role. Our training program includes:
* Initial call skills training
* Cross-training to other skills on a later date
* Product exam at the end of training, with a passing score of 85% required to continue in the role
* Ongoing training and development opportunities to support your growth and success
**Work Environment**
As a remote employee, you will work from the comfort of your own home, with a quiet, distraction-free work environment. You will need to meet the following internet speed requirements:
* Upload Speed: >20 Mbps
* Download Speed: >100 Mbps
* Must be able to hardwire an ethernet cable to your internet modem/router
**How to Apply**
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Your Future Starts Here**
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now to join arenaflex and start your journey towards a rewarding and challenging career.