Join Our Vibrant Community as a Remote Inside Sales Representative!
Are you looking for a career change that offers a great work-life balance, a people-first culture, and opportunities for growth and development? Concentrix, a global leader in customer experience management, is seeking an experienced Inside Sales Representative (Business to Business) to join our remote team. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving routine problems, and driving sales growth through inbound and outbound calls and online interactions.
About Concentrix and Our Industry-Leading Culture
At Concentrix, we're passionate about delivering exceptional customer experiences that drive business success for the world's best-known brands. With a presence in 40 countries and a diverse team of professionals, we're committed to fostering a culture of inclusivity, innovation, and continuous learning. Our company has been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" by various industry analysts and publications.
Key Responsibilities
- Make outbound and receive inbound sales calls to new and existing prospects to enable merchants to begin accepting new acquisitions.
- Communicate with merchants via email and other written channels to research payment acceptance criteria and facilitate payment processing.
- Explain payment requests, describe fees, and help suppliers understand product value.
- Assist customers in setting up payment systems to enable them to receive payments.
- Collaborate with sales channels and business teams to facilitate lead management and closure.
- Run reporting, provide business insights, and resolve leads requiring additional information.
- Verify payment acceptance criteria and execute changes in payment methods as needed.
- Handle virtual card numbers, process payments, and service merchant inquiries.
- Address merchant escalations, clarify customer requirements, and provide resolutions using decision-support tools and resources.
- Greet customers in a courteous, friendly, and professional manner, maintaining basic knowledge of client products and services.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Essential and Preferred Qualifications
To succeed in this role, you'll need:
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and consultative probing.
- Telesales experience (a plus, but not required).
- Excellent verbal and written communication skills.
- Exceptional listening and relationship building skills.
- Proficient multitasking and system navigation skills.
- Ability to demonstrate resiliency in a fast-paced, metrics-driven environment.
- Proficiency in Microsoft Office.
- Team-oriented behavior and ability to work collaboratively.
- Ability to overcome objections and de-escalate conflicts.
- Sales/financial experience (a plus, but not required).
What We Offer
At Concentrix, we're committed to investing in our people and providing a comprehensive benefits package that includes:
- Opportunity to work from home with equipment provided.
- Performance-based incentives.
- US Full benefits, including 401K (U.S. ONLY), medical, dental, vision, and employee assistance program (EAP).
- Employee referral bonuses.
- Team Appreciation Day, Customer Service Week, and other events that celebrate our culture and values.
- Wellness activities, events that celebrate Diversity, Equity, and Inclusion, and opportunities to support our communities and the world.
- Paid training and ongoing support to ensure your success.
- Clear paths for development and career growth.
- Networking and leadership opportunities with Staff Resource Groups.
- Mentorship programs to help you build a strong foundation for a rewarding career.
- Global citizenship, sustainability, and team event opportunities that make a difference.
Career Growth and Personal Development
At Concentrix, we're committed to helping you grow and develop your skills. With a range of FREE Learning and Leadership Development programs, you'll have the opportunity to:
- Develop new skills and expertise.
- Advance your career through internal promotions (about 80% of our managers and leaders have been promoted from within).
- Network with professionals from diverse backgrounds and industries.
- Participate in mentorship programs and Staff Resource Groups.
Work Environment and Company Culture
As a remote Inside Sales Representative, you'll be part of a vibrant community that values:
- Inclusivity and diversity.
- Innovation and continuous learning.
- Customer-centricity and exceptional service.
- Collaboration and teamwork.
- Work-life balance and flexibility.
Compensation and Benefits
We offer a competitive salary and comprehensive benefits package that includes:
- US Full benefits.
- Performance-based incentives.
- Employee referral bonuses.
- Paid training and ongoing support.
Ready to Reimagine Your Career?
If you're a motivated and customer-focused sales professional looking for a new challenge, we want to hear from you! Apply today and discover why Concentrix is a great place to work. With a global presence, diverse culture, and commitment to employee development, you'll have the opportunity to grow and succeed in a dynamic and rewarding environment.
Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets.
To learn more about our company and this exciting opportunity, please review our Job Applicant Privacy Notice for California Residents and our Affirmative Action Plan.
Apply Now