Join arenaflex, a leading logistics and transportation company, as an Experienced IT Support Specialist – Network and Desktop Infrastructure. This exciting opportunity will have you working closely with our Technology Services Group (TSG) to provide top-notch technical support for our network infrastructure and internal workstations.
**About arenaflex**
arenaflex is a global leader in logistics and transportation, dedicated to delivering exceptional service to our customers. With a rich history of innovation and a commitment to excellence, we strive to create a workplace that is inclusive, diverse, and supportive of our employees' growth and development. Our Technology Services Group (TSG) is a critical component of our organization, providing cutting-edge technical solutions to ensure the smooth operation of our business.
**Job Responsibilities**
As an Experienced IT Support Specialist – Network and Desktop Infrastructure, you will be responsible for providing daily specialized support for our network infrastructure and internal workstations. Your duties will include:
* Answering client support requests and determining the technical support issue (i.e., software or hardware related) and escalating to TSG as necessary
* Communicating with clients via telephone to discuss recognized issues or concerns and resolve the issues (e.g., equipment or software glitch, client error, etc.)
* Investigating recognized issues by gathering information, assessing web information sources, or potentially internal sites to identify solutions and work towards resolution
* Conducting site visits within the region to investigate issues and install or upgrade equipment and software as necessary
* Following up with clients to ensure issues were resolved completely
* Completing service orders to prevent functional delays in resolving issues
**Requirements**
* Bachelor's Degree in Computer Science, Information Technology, or related field
* Ability to convey highly technical information to both technical and non-technical clients
* Knowledge of Microsoft Windows Operating Systems (client/server)
* Experience with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Registry, and other Internet browsers (desired)
* Technical certifications such as A+, Network+, or MCP (desired)
* Technical work experience (desired)
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong technical skills, including knowledge of network infrastructure and desktop applications
* Ability to work independently and as part of a team
* Strong customer service skills, with a focus on resolving issues efficiently and effectively
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As an Experienced IT Support Specialist – Network and Desktop Infrastructure, you will have opportunities to:
* Develop your technical skills and knowledge through ongoing training and professional development programs
* Take on new challenges and responsibilities as you grow in your role
* Collaborate with other technical teams to resolve complex issues and improve our technical infrastructure
* Participate in mentorship programs to help you achieve your career goals
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. As an Experienced IT Support Specialist – Network and Desktop Infrastructure, you will be part of a team that is passionate about delivering exceptional service to our customers and supporting each other in our work.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly pay rate: $23.85-$38.75/hour, depending on market area and individual qualifications
* Opportunities for annual short-term and long-term incentive programs, based on individual and company performance
* Comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, and 401(k) retirement plan
* Paid time off, including vacation, holidays, and sick leave
* Opportunities for professional development and career growth
**How to Apply**
If you are a motivated and technically skilled individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and submit your application.
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