Introduction to blithequark and the Role
At blithequark, we are passionate about creating a work environment that fosters growth, innovation, and excellence. As a leader in our industry, we recognize the importance of investing in our people and providing them with the skills and knowledge necessary to succeed. The WW Customer Trust Training – Learning Experience Design (LXD) team at blithequark is dedicated to designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. We are seeking an experienced Learning Experience Designer to join our team and contribute to the development of meaningful learning experiences that evolve with business needs.
About the Learning Experience Design Team
The LXD team at blithequark is a dynamic and collaborative group of professionals who are passionate about creating great learning experiences for associates and investigators. Our primary responsibility is to support new hire, upskill, and other trainings that provide our team members with the resources they need to effectively do their job. We achieve this through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.
Key Responsibilities
As a Learning Experience Designer at blithequark, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Your key responsibilities will include:
- Creating engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
- Managing and executing curriculum maintenance review and implementations cycles
- Mentoring or coaching new LXDs and apprentices on design and processes
- Consulting with customers to define the problem to be solved and the best solution to that problem
- Contributing to the improvement of processes and curriculum templates to minimize the development time for new training materials
- Employing project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently
- Embedding data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
- Leading efforts to drive continuous performance improvement from those insights
- Conducting analysis to identify key tasks/skills to target in the curriculum and performing post-implementation evaluation on key performance and business metrics
- Collaborating effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content
Essential Qualifications
To be successful in this role, you will need to have:
- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
While not essential, the following qualifications are preferred:
- 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- 3+ years of managing stakeholders in cross-functional project experience
- 3+ years of change management experience
Skills and Competencies
To succeed in this role, you will need to possess excellent project management, communication, and interpersonal skills. You will also need to be able to work effectively in a fast-paced environment, prioritize multiple tasks, and manage competing deadlines. Additionally, you will need to have a strong understanding of adult learning principles, instructional design, and curriculum development.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have access to a range of training and development opportunities, including workshops, conferences, and online courses. You will also have the opportunity to work with a talented team of professionals who are passionate about creating great learning experiences.
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our offices are designed to foster creativity, innovation, and teamwork, and we offer a range of perks and benefits to support the well-being and happiness of our employees. We are committed to diversity, equity, and inclusion, and we welcome applications from people of all backgrounds and perspectives.
Compensation, Perks, and Benefits
As a Learning Experience Designer at blithequark, you will be offered a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. You will also have access to a range of perks, including free meals, on-site fitness classes, and social events.
Conclusion
If you are a motivated and experienced learning professional who is passionate about creating meaningful learning experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Learning Experience Designer, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the growth and success of our organization. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark team and help us create a better future for our employees and our customers.
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