At arenaflex, we're passionate about delivering exceptional customer experiences and creating value for our clients through innovative solutions. Our Marketing and Customer Support team is a vital part of this mission, and we're seeking a highly motivated and customer-focused LiveChat Agent to join our dynamic team.
**About arenaflex**
arenaflex is a leading provider of modular buildings and remote and temporary workforce housing solutions, as well as a digital marketplace for business-to-business crew travel management. Our unique approach to customer service is centered around creating a better way for our clients, and we're committed to delivering top-notch solutions that meet their evolving needs.
**Our Culture**
At arenaflex, we believe in fostering a culture of collaboration, innovation, and mutual respect. Our team is comprised of the best and brightest in the industry, and we're dedicated to providing a work environment that's both challenging and rewarding. We offer ample opportunities for career growth and development, and we're committed to supporting our employees as they pursue their passions and interests.
**Job Summary**
We're seeking an experienced LiveChat Agent to join our Marketing and Customer Support team. As a LiveChat Agent, you'll be responsible for providing exceptional customer service to our website visitors through real-time live chat. You'll work closely with our sales team and key marketing team members to ensure seamless communication and effective lead qualification. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide exceptional customer service to website visitors through real-time live chat
* Enter marketing qualified leads into Salesforce.com
* Transition qualified leads to Sales Managers as Salesforce.com Opportunities
* Develop a deep understanding of our products and services
* Stay informed on arenaflex's product features, promotions, and FAQs
* Create canned responses and enhance tagging system in live chat platform
* Enhance training and best practices documentation
* Develop and communicate ideas for improvement in our customer journey
* Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
* Collaborate with sales team and key marketing team members, related to leads and live chat
* Perform other assigned tasks
**Qualifications**
* Commercial modular construction industry experience preferred
* Live chat, B2B Telemarketing or sales experience is preferred
* Salesforce.com experience preferred
* Excellent verbal and written communication skills
* Keen ability to multitask and prioritize
* Organized with attention to detail
* Customer service oriented
* Empathy and patience in dealing with various customer inquiries
* Self-motivated and self-starter with strong work ethic and integrity
* Tactful and inquisitive
* Proficient in MS Office
* Minimum accurate typing speed of 50 wpm
**What We Offer**
* Base salary commensurate with experience and industry standards
* Full benefit package including health plan, 401K, paid vacation, education reimbursement
* Limited travel requirement, up to 10%
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive work environment
* Career growth and development opportunities
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
At arenaflex, we're committed to creating a better way for our clients and our employees. We believe in fostering a culture of innovation, collaboration, and mutual respect, and we're dedicated to providing a work environment that's both challenging and rewarding. If you're a customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're interested in joining our team as a LiveChat Agent, please submit your application through our website. We're an equal opportunity employer and welcome applications from diverse candidates. Accommodation for applicants with disabilities is available upon request during the recruitment process.
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