Introduction to blithequark
At blithequark, we are revolutionizing the retail media landscape by providing innovative solutions that drive business growth and customer engagement. As a leader in the industry, we are committed to delivering exceptional results and exceeding our clients' expectations. Our team of experts is dedicated to staying at the forefront of the latest trends and technologies, ensuring that our clients receive the best possible service and support. If you are a motivated and experienced professional looking to join a dynamic and forward-thinking organization, we encourage you to explore this exciting opportunity.
About the Role
As a Manager of Customer Insights on the blithequark Media Network, you will play a critical role in driving business growth and customer engagement. You will work closely with our clients to review their media investments, identify areas for optimization, and develop strategic plans to increase their return on investment. Your expertise in data analysis, strategic planning, and client management will be essential in delivering exceptional results and exceeding our clients' expectations.
Key Responsibilities
- Creates annual strategic learning plans for businesses supported by blithequark
- Leads Quarterly Business Review Process with our top clients to ensure they are achieving their goals and objectives
- Serves as the subject matter expert for media performance reporting, providing insights and recommendations to internal partners and external clients
- Synthesizes disparate data from multiple sources into strategic recommendations for future media investments, presenting findings to internal leadership and external vendor-partners
- Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
- Tells data stories that support key deliverables such as sales pitches and case studies, presenting complex information in a clear and compelling manner
- Oversees omnichannel advertising efforts, aggregating insights from multiple sources to support client-facing teams
- Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback, ensuring that our solutions meet the evolving needs of our clients
- Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to the blithequark LMN Insights team and the wider retail media business, highlighting the state of the blithequark customer
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics
- 3-5 years of experience in retail media or general media analytics, with a proven track record of delivering results-driven insights and recommendations
- Experience in analytical, decision-making, and project management, with the ability to prioritize tasks and manage multiple projects simultaneously
- Experience storytelling with data, presenting complex information in a clear and compelling manner to both internal and external stakeholders
- Experience with A/B testing, with a strong understanding of experimental design and statistical analysis
- Experience with Microsoft Office tools, including Word, PowerPoint, and Excel, with advanced skills in data analysis and visualization
- Experience working with tools such as Tableau, Power BI, SQL, or similar technologies, with the ability to learn and adapt to new systems and software
Preferred Qualifications
While not essential, the following preferred qualifications will be highly regarded:
- Master's Degree in a related field, such as Market Research, Behavioral Psychology, or MBA, with a strong understanding of advanced analytics and statistical modeling
- Proven experience leading teams and delivering business impact, with a strong track record of driving growth and improvement
- Experience managing global teams, with the ability to work effectively in a remote and distributed environment
- Experience working in a retail environment, with a strong understanding of the retail media landscape and the challenges faced by our clients
- Working knowledge of analytic/research software, such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar technologies
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Manager of Customer Insights, you will have access to a range of training and development opportunities, including:
- Professional development programs, designed to enhance your skills and knowledge in areas such as data analysis, strategic planning, and client management
- Mentorship and coaching, with experienced professionals who can provide guidance and support in your career
- Opportunities for advancement, with a clear path for progression and growth within the organization
- Access to industry-leading technologies and tools, with the opportunity to work with cutting-edge software and systems
Work Environment and Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. As a Manager of Customer Insights, you will be part of a talented and dedicated team, working together to deliver exceptional results and exceed our clients' expectations. Our culture is built on the following values:
- Collaboration and teamwork, with a strong emphasis on communication and cooperation
- Innovation and creativity, with a willingness to try new approaches and solutions
- Customer focus, with a commitment to delivering exceptional results and exceeding our clients' expectations
- Integrity and transparency, with a strong emphasis on ethics and accountability
Compensation and Benefits
At blithequark, we offer a competitive compensation and benefits package, designed to attract and retain the best talent in the industry. As a Manager of Customer Insights, you can expect:
- A salary range of $95,500.00 - $159,200.00 annually, depending on experience and qualifications
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for bonus and incentive payments, based on individual and team performance
- Access to a range of perks and discounts, including employee discounts and rewards programs
Conclusion
If you are a motivated and experienced professional looking to join a dynamic and forward-thinking organization, we encourage you to apply for this exciting opportunity. As a Manager of Customer Insights at blithequark, you will have the chance to work with a talented and dedicated team, delivering exceptional results and exceeding our clients' expectations. With a competitive compensation and benefits package, opportunities for growth and development, and a supportive and collaborative work environment, this is an opportunity not to be missed. Apply now to join the blithequark team and take your career to the next level.
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