Introduction to blithequark
blithequark is an innovative, open-core software company that has developed the most comprehensive AI-powered DevSecOps Platform, utilized by over 100,000 organizations worldwide. Our mission is to empower everyone to contribute to and co-create the software that powers our world, fostering a culture where consumers become contributors, significantly accelerating human progress. At blithequark, we unite teams and organizations, breaking down barriers and redefining what's possible in software development. With products like Duo Enterprise and Duo Agent Platform, our customers benefit from AI-driven advantages at every stage of the Software Development Life Cycle (SDLC).
About the Role
The Manager, Customer Success Engineer (CSE) - EMEA, reporting to the Director of Customer Success Engineers, will lead a team of technical specialists focused on driving product adoption and value realization at scale across the EMEA region. This role combines deep DevSecOps expertise with strategic program development to help customers achieve measurable business outcomes through blithequark's technology. As a leader in our Customer Success Engineer team, you will be responsible for developing and implementing scalable technical enablement strategies, leading and mentoring a team of Customer Success Engineers, and partnering with Sales and Renewals teams to align technical enablement with commercial objectives.
Key Responsibilities
- Technical Value Acceleration: Drive blithequark adoption and value realization across the EMEA customer base by developing scalable technical enablement strategies that reach customers at all levels. Focus on delivering measurable business outcomes through blithequark's technology while creating repeatable frameworks for customer technical success and implementing systematic solutions to adoption barriers.
- Team Leadership & Program Development: Lead and mentor a team of Customer Success Engineers across the EMEA region, fostering a culture of technical excellence and customer-focused problem solving. Develop and implement scalable technical enablement programs with established metrics to track effectiveness and maximize team impact across the customer base.
- Commercial Technical Partnership: Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities. Leverage technical insights to mitigate contraction risks, secure renewals, and uncover expansion potential through systematic approaches. Develop scalable technical programs that strengthen the commercial relationship and drive revenue outcomes efficiently across multiple customers without requiring dedicated account assignments.
- Voice of the Customer Advocacy: Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross-functional teams. Champion the customer perspective in internal forums and decision-making processes, ensuring technical adoption barriers and feature requests directly influence product roadmap priorities. Build strategic relationships with key stakeholders across departments to systematically elevate customer feedback and drive organizational changes that improve the overall customer experience.
Essential Qualifications
- Technical Expertise: Deep understanding of DevSecOps practices with the ability to translate technical concepts into business value. Experience developing scalable enablement strategies, software development background, and comprehensive knowledge of blithequark use cases across SCM, CI/CD, DevSecOps, and Agile Planning.
- Strategic Program Development: Design and implement scalable customer success programs with a proven track record of driving technical adoption across broad customer bases. Apply data-driven approaches to measure program effectiveness while creating repeatable frameworks that identify patterns and develop systematic solutions.
- Leadership & Communication: Lead technical teams with a focus on customer outcomes through excellent communication skills that articulate complex concepts clearly. Demonstrate experience working with distributed teams across EMEA, strong stakeholder management capabilities, and the ability to influence without direct authority.
- Performance Indicators: Drive success through measurable customer adoption rates, technical value realization, customer satisfaction, and team effectiveness in delivering outcomes at scale. Focus on the business impact of technical initiatives and customer retention/expansion metrics related to technical adoption.
Preferred Qualifications
- Experience with AI-powered DevSecOps platforms and their applications in software development.
- Familiarity with Agile development methodologies and version control systems.
- Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
- Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Manager of Customer Success Engineers, you will have access to a wide range of training and development opportunities, including:
- Comprehensive onboarding program to ensure a smooth transition into your new role.
- Ongoing training and development opportunities to enhance your technical and leadership skills.
- Access to industry-leading conferences and events to stay up-to-date with the latest trends and technologies.
- Opportunities for career advancement and professional growth within the company.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of innovation, collaboration, and customer focus. As a team member, you can expect:
- A collaborative and supportive work environment that encourages open communication and feedback.
- A culture of innovation and experimentation, where new ideas and approaches are encouraged and rewarded.
- A strong focus on customer satisfaction and success, with a commitment to delivering exceptional customer experiences.
- A diverse and inclusive workplace, where everyone is valued and respected.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package and a range of perks and benefits to support your health, finances, and well-being. These include:
- Comprehensive health and dental insurance.
- Flexible paid time off and vacation policy.
- Equity compensation and employee stock purchase plan.
- Growth and development fund to support your ongoing learning and development.
- Parental leave and home office support.
Conclusion
If you are a motivated and experienced technical leader looking for a new challenge, we encourage you to apply for the Manager, Customer Success Engineer (CSE) - EMEA role at blithequark. With our innovative approach to DevSecOps and our commitment to customer success, we offer a unique and rewarding work environment that will challenge and inspire you. Join our team and help us shape the future of software development.
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