At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Medical Customer Service Representative, you'll play a vital role in supporting our dedicated accounts, providing top-notch service to our customers, and driving business growth. If you're passionate about delivering world-class customer service, have a strong background in medical claims, and are looking for a remote opportunity with a dynamic company, we encourage you to apply. **About arenaflex** arenaflex is a leading provider of innovative customer service solutions, leveraging cutting-edge technology to interact and solve problems every day. Our team is dedicated to delivering first-class customer experiences, and we're seeking talented individuals like you to join our progressive customer service team. As a remote employee, you'll enjoy the flexibility and freedom to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Job Description** As a Medical Customer Service Representative, you'll be responsible for handling inbound calls, emails, or chat support for a single account, gathering and verifying customer information, and documenting it inside our systems. This role requires a strong and diverse skillset, including: * Handling inbound calls, emails, or chat support for a single account * Gathering and verifying customer information * Documenting customer interactions inside our systems * Providing exceptional customer service and resolving issues in a timely and professional manner * Collaborating with our team to achieve business objectives and drive customer satisfaction **Key Responsibilities** * Handle inbound calls, emails, or chat support for a single account * Gather and verify customer information * Document customer interactions inside our systems * Provide exceptional customer service and resolve issues in a timely and professional manner * Collaborate with our team to achieve business objectives and drive customer satisfaction * Meet or exceed performance metrics and quality standards * Stay up-to-date with product knowledge and industry trends **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in medical claims or customer service * Excellent verbal and written communication skills * Ability to deal with upset customers and de-escalate situations * Exceptional attention to detail and ability to multitask * Ability to navigate multiple systems with your computer * Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment * Must be able to pass a background check * Must have experience in a high call volume environment **Preferred Qualifications** * Experience with Genesys Phone Systems * Previous call center experience * Previous experience working remotely * Basic technical support experience **Job Requirements** * Must be available to train on weekdays * Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST) * Must have open availability 24/7 to work shifts inside our company's hours of operation * Attendance is vital * A quiet place to work at home with a locked door is required to prevent background noise on calls **Tech Requirements** * Desktop Windows Computer (NO MACs or Chrome Book) * Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation) * 8GB RAM as a floor, 16GB RAM preferred * Dual Monitor * A high-quality USB headset * To be hardwired in at all times * Minimum internet speeds of: + 20Mbps Download + 10Mbps upload + LESS than 20ms ping stability + No Spectrum **Compensation and Benefits** * Pay Rate: $15.00 hourly * Medical, Dental & Vision * Benefits-eligible on the first of the month after 60 days of employment * Sick time eligible after 6 months of employment * 401k with Company Match eligible after 1 year of employment * Perfect Attendance Quarterly Bonus * arenaflex is a W4 employer, we do NOT hire independent contractors **Why Join arenaflex?** * Enjoy the flexibility and freedom of a remote work environment * Be part of a dynamic and supportive team * Develop your skills and career with ongoing training and development opportunities * Enjoy a competitive compensation package and benefits * Work with a company that values customer satisfaction and employee well-being **How to Apply** If you're passionate about delivering world-class customer service and have a strong background in medical claims, we encourage you to apply. Please submit your application today, and we'll be in touch to discuss your qualifications further. Apply Now