Introduction to blithequark and the Role
At blithequark, we are passionate about delivering exceptional customer experiences through our inbound customer service operations. As a leader in the contact centre industry, we consistently strive for excellence and are now seeking enthusiastic and customer-focused individuals to join our team as part-time Customer Service Advisors. This fully remote opportunity offers the flexibility of working from home on a part-time basis, with a competitive salary and a range of benefits. If you have a passion for helping others, enjoy problem-solving, and are proactive in your approach, we want to hear from you.
About the Position
We are currently looking for highly motivated and customer-centric individuals to fill the role of Customer Service Advisor, working on a night shift basis. As a key member of our team, you will be responsible for providing exceptional customer service, resolving queries, and promoting products that meet our customers' needs. This is a permanent position, offering a salary of £18,860 per annum (pro-rated) for an average of 28 hours per week, working on a 4 on 4 off rota. You will rotate between two shifts: 16:45 pm - 00:45 am and 10 pm - 6 am.
Key Responsibilities
- Provide exceptional customer service, responding to inbound customer queries via phone and email
- Resolve customer complaints and issues in a professional and courteous manner
- Promote products and services that meet customers' needs, achieving sales targets and goals
- Work effectively in a fast-paced environment, handling a high volume of calls and emails within a shift
- Utilize multiple systems and software applications to resolve customer queries and update records
- Collaborate with colleagues and other departments to ensure seamless customer experiences
Essential Qualifications and Skills
To be successful in this role, you will need to possess the following essential qualifications and skills:
- Contact centre customer service experience is essential
- Good basic IT skills, including proficiency in navigating multiple systems and software applications
- Strong written literacy skills and excellent communication skills
- Positive and self-confident approach when dealing with customers over the phone
- Ability to work under pressure and handle a high number of calls/emails within a shift
- Must have worked in a past position that includes a night shift
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are desirable:
- Previous experience working in a remote or home-based environment
- Knowledge of customer relationship management (CRM) systems and software applications
- Experience of working in a target-driven environment, with a focus on sales and customer service
- Ability to adapt quickly to new systems, processes, and technologies
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advisor, you will have access to ongoing training and development opportunities, including:
- Comprehensive induction and training program
- Ongoing coaching and feedback to support your development
- Opportunities for career progression and advancement within the company
- Access to a range of online learning resources and courses
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive company culture. As a remote worker, you will be part of a virtual team, with regular opportunities for communication and collaboration. We offer a range of benefits to support your well-being and work-life balance, including:
- Flexible working hours and remote working arrangements
- Competitive salary and benefits package
- Opportunities for social interaction and team-building activities
- Access to a range of employee discounts and perks
Compensation, Perks, and Benefits
In addition to a competitive salary, we offer a range of benefits, including:
- Extra annual leave
- Extra family leave
- Extra sick leave
- Cancer care cover
- 24/7 GP service
- Life assurance
- Cash plan
- Gym discounts
- Eye care discount or funded
Conclusion
If you are a motivated and customer-focused individual, looking for a new challenge in a fully remote environment, we encourage you to apply for this exciting opportunity. As a Customer Service Advisor at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth and development. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family!
Apply Now