At arenaflex, we're dedicated to providing exceptional research services that elevate the quality of our provider services and consumer experiences. Our Secret Shopping Team is on a mission to collect valuable data through phone and online inquiries, and we're seeking a highly skilled and motivated Outbound Customer Service Agent to join our team.
**About arenaflex**
arenaflex is a leading provider of research services, connecting consumers with the best providers in their local communities. With over 400,000 providers across more than 200 different industries, we strive to support the best providers in their efforts to serve their local communities. Our team is passionate about delivering exceptional results and celebrating every happy customer. We're a small and mighty team that's recently acquired by Marketplace Inc. (ForbesAdvisor), and we're committed to building a website that services over 9 million annual visitors and connects them with thousands of local professionals.
**Job Summary**
As an Outbound Customer Service Agent at arenaflex, you'll play a critical role in elevating our research services by collecting data on provider services and evaluating consumer experiences through phone and online inquiries. You'll be responsible for performing outbound calling, engaging clients in phone conversations, gathering predetermined data about provider services, and documenting conversations with precision and clarity.
**Key Responsibilities**
* Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign
* Understand the project procedures and processes on how we engage and provide value to clients
* Engage clients in phone conversations as their potential customers in a casual yet professional manner
* Gather predetermined data about the provider services
* Document conversations with precision and clarity
* Send feedback to stakeholders through masterfully crafted emails
* Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations
* Highly motivated, process-oriented, and driven to meet deadlines and goals
* Keep track of personal productivity and be able to work independently with minimal supervision
* Maintain personal equipment in a tiptop shape to ensure maximum productivity and deliver through goals
**Competency Requirements**
* Has proficiency in advanced written and verbal communication skills
* Has at least 1 year of outbound calling experience in a customer service environment, preferably in a work-from-home environment
* Has keen attention to detail and familiarity with the use of several remote work tools
* Has the proven ability to multi-task and think outside the box
* Strong computer skills and knowledge of Google Workspace, ClickUp, Notion, and Salesforce are a plus
**What We Offer**
* A competitive salary
* The opportunity to work from home and enjoy a flexible work environment
* A dynamic and supportive team that's passionate about delivering exceptional results
* Opportunities for career growth and professional development
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* A fun and collaborative work environment that's committed to making a positive impact in our community
**Why Join arenaflex?**
At arenaflex, we're dedicated to creating a workplace that's inclusive, supportive, and empowering. We believe that our team members are our greatest asset, and we're committed to providing them with the resources, training, and support they need to succeed. If you're a motivated and passionate individual who's looking for a new challenge, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're interested in joining our team as an Outbound Customer Service Agent, please submit your application today. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, and we're dedicated to making a positive impact in our community.