At arenaflex, we're passionate about delivering best-in-class payment technology and software solutions to millions of people worldwide. Our dynamic team is driven by a shared passion for success, and we're proud to make a mark on the payments technology landscape of tomorrow. If you're a motivated individual looking to propel your career forward, we invite you to join our team as a Part-Time Remote Customer Service Fraud Specialist!
**What Will You Achieve in This Role?**
As a Part-Time Remote Customer Service Fraud Specialist, you'll play a vital role in ensuring the security and integrity of our payment solutions. Your primary responsibilities will include:
* Responding to 25 or more account inquiries per hour, providing merchants and cardholders with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
* Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
* Building credit card replacement orders and completing shipping materials.
* Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research, and collaboration with more experienced fraud analysts.
**What We're Looking for in This Role**
To succeed in this role, you'll need to possess:
* A High School Diploma or Equivalent
* A minimum of six months of contact center or work-from-home contact center experience in the last 18 months
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
* Flexibility to work mid-shift to late shifts, including weekends
* Willingness to be on camera at all times
* Strong attention to detail and ability to follow procedures
**Preferred Qualifications**
* 12 months of contact center or work-from-home contact center experience in the last 18 months
* Experience in banking customer service
* Strong analytical and problem-solving skills
**What We Offer**
As a Part-Time Remote Customer Service Fraud Specialist at arenaflex, you'll enjoy:
* A competitive salary of $15.00 per hour
* Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement, and investment options
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible work arrangements, including remote work options
**What We Value**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in:
* Equal employment opportunities for all employees and applicants
* Providing reasonable accommodations for applicants and employees with disabilities
* Fostering a culture of respect, empathy, and understanding
**How to Apply**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we'll review your qualifications and experience. Don't miss this opportunity to propel your career forward and join our dynamic team at arenaflex!
**About arenaflex**
arenaflex is a leading provider of payment technology and software solutions, serving millions of people worldwide. Our team is driven by a shared passion for success, and we're committed to delivering best-in-class solutions that make a mark on the payments technology landscape of tomorrow. Join us, and be part of a dynamic team that's shaping the future of payments!
**Benefits**
* Medical, dental, and vision care
* EAP programs
* Paid time off
* Recognition programs
* Retirement and investment options
* Charitable gift matching programs
* Worldwide days of service
**Why arenaflex?**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible work arrangements, including remote work options
* Inclusive, diverse, and supportive workplace culture
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you require reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact
[email protected].