At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Part-Time Remote Customer Service Representative, you'll play a vital role in our mission to provide top-notch support to our clients and their patients. If you're a motivated and empathetic individual with a passion for healthcare, we encourage you to join our dynamic team.
**About arenaflex**
arenaflex is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, arenaflex leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, arenaflex empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
**Job Description**
As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients and their patients. Your primary duties will include:
* Answering phone calls in a timely manner and being a skilled problem solver
* Working well with others and meeting set quality standards
* Being courteous and professional while providing information to callers
* Assuring the accurate and timely handling of client and member calls with total follow through
* Providing excellent customer service
* Answering client and provider questions, including claims payment, status, and coverage information
* Interpreting client health plan protocol
* Reviewing claims status and providing status to members
* Maintaining accurate and complete call documentation
* Maintaining a high level of professionalism
* Returning incoming calls
* Other duties as assigned
**Qualifications**
To be successful in this role, you'll need:
* A minimum of 2 years of experience in a high-volume healthcare call center
* Knowledge of healthcare claims review
* A healthcare or health insurance background
* Experience with BCBS HMOI or other insurance plans is a plus
* Proficiency in using multiple systems, including Teams and Excel, with Jira experience being a plus
* Excellent verbal and written communication skills
* Availability for a 4-5 hour shift between 8am and 6pm Central Time Zone
**Preferred Qualifications**
* HMO Managed care Medicare Advantage experience
* Experience with multiple customer service channels, including chat, text, and virtual assistant
**Compensation and Benefits**
The base pay range for this role is between $19.00 to $20.00 per hour, paid bi-weekly. arenaflex offers a competitive compensation package, including:
* A comprehensive benefits program, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex provides new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload.
arenaflex is committed to creating a diverse, inclusive, and welcoming work environment. We believe that our differences are what make us stronger, and we strive to create a culture that values and respects all employees.
**Equal Opportunity Employment**
arenaflex is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
**Protection of Patient and Company Data**
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
**How to Apply**
If you're a motivated and empathetic individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.
Apply now and take the first step towards a rewarding career with arenaflex!