Join arenaflex, a leading healthcare organization, in a part-time Senior Customer Service Representative role, where you will play a vital part in delivering exceptional patient care and support to our healthcare providers. As a Senior Customer Service Representative, you will be the face of arenaflex, providing top-notch service to our clients, resolving complex issues, and ensuring seamless communication.
**About arenaflex**
arenaflex is a network of doctors, specialists, and medical professionals dedicated to providing high-quality care to over 1 million older adults across Texas and Florida. With a focus on preventative healthcare, we strive to revolutionize the healthcare system for seniors. Our team of over 22,000 primary care physicians, hospitalists, specialists, and advanced practice clinicians is committed to delivering exceptional care to our patients.
**Job Summary**
We are seeking an experienced and customer-focused Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems, and verifying data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding.
**Responsibilities**
* Review and research incoming healthcare claim calls from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifying the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
* Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
* Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
* Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
* Work collaboratively with the team to achieve common goals and objectives
* Participate in ongoing training and development to enhance skills and knowledge
**Requirements**
* High School Diploma / GED
* Must be 18 years of age or older
* Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
* Can work part-time (20-25 hours/week). Employees are required to have flexibility to work any of our 5-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST
**Preferred Qualifications**
* 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
* Health care experience
**Telecommuting Requirements**
* Reside within San Antonio, TX
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy
* Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
* Ability to remain organized, focused, and productive on highly detailed repetitive tasks
* Excellent problem-solving skills, including the ability to independently research issues using multiple information sources
* All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
**Compensation and Benefits**
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
**Work Environment and Culture**
At arenaflex, we believe in creating a work environment that is inclusive, supportive, and empowering. We are committed to providing our employees with the tools, resources, and opportunities they need to succeed in their roles and grow in their careers. Our culture is built on the values of compassion, empathy, and respect, and we strive to create a workplace that is welcoming and inclusive to all.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. We offer ongoing training and development opportunities, including workshops, webinars, and mentorship programs. We also provide opportunities for career advancement and professional growth, and we encourage our employees to take on new challenges and pursue their passions.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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