About Us
At Mercy, we're more than just a healthcare organization – we're a community of compassionate caregivers dedicated to delivering exceptional service and transforming the healthcare experience. Our mission is clear: to bring to life a healing ministry through our compassionate care and exceptional service. We're proud to be recognized as one of the top places to work in the country, and we're excited to invite you to join our team as an Experienced Patient Access Representative in our Test Scheduling Contact Center.
Overview
We're seeking a highly motivated and customer-focused individual to join our team as an Experienced Patient Access Representative. In this role, you'll have the opportunity to work from home after completing a comprehensive training period and meeting productivity standards. Our Test Scheduling Contact Center is one of the fastest-growing contact centers in the country, and we're looking for someone who is passionate about delivering exceptional customer service and making a positive impact on our patients' lives.
Key Responsibilities
As an Experienced Patient Access Representative, you'll be responsible for facilitating all components of patients' entrance into any Mercy facility, including scheduling, registration, and financial clearance. You'll also be responsible for ensuring that accurate patient data is obtained and populated into the patient record. Your exceptional attention to detail and ability to communicate effectively with patients, physicians, and insurance companies will be essential in this role.
Some of your key responsibilities will include:
- Facilitating patient scheduling, registration, and financial clearance
- Ensuring accurate patient data is obtained and populated into the patient record
- Communicating effectively with patients, physicians, and insurance companies
- Maintaining knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
- Working collaboratively with clinical and non-clinical hospital staff to ensure seamless patient care
- Providing exceptional customer service and resolving patient complaints in a timely and professional manner
Qualifications
We're looking for a highly motivated and customer-focused individual with a strong background in clerical experience and medical terminology. Some of the essential qualifications for this role include:
- 1-3 years of clerical experience, preferably in a healthcare setting
- Experience with medical terminology and insurance plans
- High School Diploma or equivalent required; some college helpful
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and insurance companies
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Ability to work in a fast-paced environment and maintain a high level of accuracy and attention to detail
- Knowledgeable and experienced with various computer systems, including electronic medical records and scheduling software
Preferred Qualifications
While not required, we're looking for candidates with the following preferred qualifications:
- Experience working in a contact center or customer service environment
- Knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
- Experience with electronic medical records and scheduling software
- Ability to work in a team environment and collaborate with clinical and non-clinical hospital staff
Skills and Competencies
To be successful in this role, you'll need to possess the following skills and competencies:
- Exceptional communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and maintain a high level of accuracy and attention to detail
- Knowledgeable and experienced with various computer systems, including electronic medical records and scheduling software
- Ability to work collaboratively with clinical and non-clinical hospital staff
- Strong problem-solving and critical thinking skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At Mercy, we're committed to helping our employees grow and develop their careers. As an Experienced Patient Access Representative, you'll have access to a range of learning benefits, including:
- Comprehensive training program to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Access to ongoing education and training programs to help you stay up-to-date with the latest industry trends and technologies
- Collaborative and supportive work environment that encourages open communication and feedback
Work Environment and Company Culture
We're proud to offer a supportive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of compassion, empathy, and respect for all individuals. As an Experienced Patient Access Representative, you'll have the opportunity to work in a fast-paced and dynamic environment that is dedicated to delivering exceptional patient care and service.
Compensation, Perks, and Benefits
We offer a comprehensive benefits package that includes:
- Day-one comprehensive health, vision, and dental coverage
- PTO and paid holidays
- Tuition reimbursement and employer-matched retirement funds
- Access to ongoing education and training programs
- Opportunities for career advancement and professional growth
Conclusion
If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. As an Experienced Patient Access Representative, you'll have the chance to work from home after completing a comprehensive training period and meeting productivity standards. Join our team and be a part of a dynamic and supportive work environment that is dedicated to delivering exceptional patient care and service.
Apply Now