Welcome to blithequark
At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to help patients lead a more comfortable and productive life. As a national leader in the healthcare industry, we empower patients to manage their health and treatment at home, keeping them engaged in their care. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.
Job Overview
We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our team in Murray, KY. As a Patient Care Customer Service Representative, you will play a vital role in delivering exceptional customer service to our patients, ensuring that their needs are met, and their concerns are addressed in a timely and professional manner. This is a work-from-home opportunity, allowing you to work remotely after completing a successful in-office training program and meeting expectations with management approval.
Key Responsibilities
- Contact patients regarding delivery of equipment, taking patient orders, and verifying patient information in a timely and accurate manner
- Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation and process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients, ensuring that their needs are met
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure, providing effective solutions and support
- Verify that orders are complete and accurate, ensuring that patients receive the correct equipment and supplies
- Perform other duties as assigned, contributing to the overall success of our team
Essential Qualifications
- High school diploma or GED equivalent, with one to three years of related prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management, with a strong customer service background
- Ability to effectively communicate in English, both orally and in writing, with physicians, location employees, and patients
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), with an understanding of insurance policies and requirements
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
Preferred Qualifications
- Experience working in a call center or customer service environment, with a proven track record of providing exceptional customer service
- Knowledge of medical billing practices and billing reimbursement, with an understanding of medical terminology
- Ability to multi-task, with attention to detail and strong organizational skills
- Self-motivation, with the ability to work independently and as part of a team
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you will have the opportunity to develop your skills and knowledge, with ongoing training and support. You will be part of a dynamic team, working together to deliver exceptional customer service and support to our patients.
Work Environment and Company Culture
Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are committed to creating a positive and supportive work environment, where our employees can thrive and grow. At blithequark, we value diversity and inclusion, with a commitment to equal opportunity employment.
Compensation and Benefits
We offer a competitive salary, with a starting pay rate of $17.75 per hour, plus a quarterly bonus opportunity. Our benefits package includes generous paid time off and paid holidays, overtime pay for non-exempt hourly positions, and a comprehensive benefits package, including medical, prescription, dental, and vision coverage.
Additional Benefits
- Employee recognition program, with bonus and incentive opportunities
- Mileage reimbursement, telephone reimbursement, and EAP
- 401k, HSA, and FSA/Dependent Care FSA
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
Conclusion
If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Patient Care Customer Service Representative at blithequark, you will be part of a dynamic team, working together to make a positive impact on the lives of our patients and their families. Apply now and take the first step towards a rewarding and challenging career in healthcare.
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