At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering exceptional customer service, have a strong understanding of pharmacy operations, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our pharmacies are committed to delivering a unique and personalized experience to each patient, and we are seeking a highly skilled and compassionate Pharmacy Customer Service Associate to join our team. As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service, assisting pharmacists with prescription processing, and maintaining a clean and organized pharmacy environment.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for the following key responsibilities:
* **Customer Experience**
+ Engage customers and patients by greeting them and offering assistance with products and services.
+ Resolve customer issues and answer questions to ensure a positive customer experience.
+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* **Operations**
+ Provide customers with courteous, friendly, fast, and efficient service.
+ Recommend items for sale to customers and recommend trade-up and/or companion items.
+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
+ Process voids, returns, rain checks, refunds, and exchanges as needed.
+ Take customers to OTC aisle when possible to assist in locating products.
* **Pharmacy Operations**
+ Assist pharmacists in scheduling and maintaining work flow.
+ Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
+ Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
+ Verify medicine is correct and check for possible interactions.
+ Report prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* **Inventory Management**
+ Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
+ Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* **Customer Service in the Photo Area**
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
+ Suggestively sell promotional photo products.
* **Web Pick-up Responsibilities**
+ Monitor orders in Picture Care Plus, fill orders (pick items), and deliver orders to customers as they arrive at the store.
* **Exterior and Interior Maintenance**
+ Ensure clean, neat, orderly store condition and appearance.
+ Comply with all company policies and procedures; maintain respectful relationships with coworkers.
**Essential Qualifications**
* High school diploma or equivalent required.
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Must be fluent in reading, writing, and speaking English.
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Basic math skills and accuracy with handling cash and operating a cash register.
**Preferred Qualifications**
* Previous experience in a pharmacy or retail environment.
* Knowledge of pharmacy operations and procedures.
* Experience with pharmacy systems and equipment.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
**Skills and Competencies**
* Strong customer service skills and ability to deliver a distinctive and delightful customer experience.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Basic math skills and accuracy with handling cash and operating a cash register.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Knowledge of pharmacy operations and procedures.
* Experience with pharmacy systems and equipment.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to:
* Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
* Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
* Participate in performance evaluations and goal-setting to ensure career growth and development.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced environment that requires flexibility and adaptability. As a Pharmacy Customer Service Associate, you will be working in a team environment with a focus on delivering exceptional patient care and customer service. We are committed to providing a safe and inclusive work environment that promotes respect, empathy, and open communication.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate.
* Opportunities for career growth and development.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Employee discounts and perks.
**Conclusion**
If you are passionate about delivering exceptional customer service, have a strong understanding of pharmacy operations, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. Apply now to join the arenaflex team and start your career in pharmacy customer service today!
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