Introduction to Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, is at the forefront of transforming healthcare to make it more affordable, personalized, and focused on helping individuals achieve better overall health. As a leader in pharmacy, care, and benefit solutions, Evernorth relentlessly innovates to improve the prediction, prevention, and treatment of illnesses and diseases, making a positive impact on millions of lives. If you're passionate about helping people and making a difference in the healthcare industry, we invite you to join our team as a Pharmacy Technician Representative with Accredo, working remotely from the comfort of your own home in Arizona or Pennsylvania.
Job Overview
In this critical role, you will be responsible for assisting patients in receiving life-sustaining medications to manage rare and/or chronic diseases. As a Pharmacy Technician Representative, you will work closely with patients, insurance companies, and multiple departments to process prescription orders, ensuring timely shipment of medications. This position requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment. If you're a licensed Pharmacy Technician with a passion for delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Respond to inbound calls and make outbound calls to welcome patients, gather demographics, and arrange first shipments of medications.
- Create requests and make outbound calls to providers and doctors' offices to obtain prescription requests.
- Perform data entry-focused functions, ensuring prescriptions are accurately entered into the system.
- Investigate issues with pharmacists, doctors, and other healthcare providers to resolve any discrepancies or concerns.
- Provide guidance to patients regarding medication coverage, answering questions, and addressing concerns in a professional and empathetic manner.
- Juggle multiple tasks without sacrificing attention to detail, prioritizing tasks to meet deadlines and ensure seamless operations.
Essential Qualifications
To be successful in this role, you will need:
- A High School Diploma or GED.
- A minimum of 1 year of relevant experience, preferably in a call center environment.
- Customer Service experience, with phone experience being a plus.
- A valid Pharmacy Technician license, certification, or registration as required by state laws.
- Strong computer and data entry skills, with proficiency in Microsoft Office products.
- High-speed internet with a wired Ethernet connection and a private, quiet workspace.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience working in a pharmacy or healthcare setting.
- Familiarity with medical terminology and pharmacy operations.
- Excellent problem-solving skills, with the ability to think critically and outside the box.
- Strong analytical skills, with attention to detail and ability to accurately enter data.
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, providers, and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong attention to detail, with ability to accurately enter data and maintain accurate records.
- Ability to work independently, with minimal supervision, and as part of a team.
Career Growth Opportunities and Learning Benefits
At Evernorth Health Services, we are committed to helping our employees grow and develop in their careers. As a Pharmacy Technician Representative, you will have access to:
- Comprehensive training programs, designed to help you develop the skills and knowledge needed to succeed in your role.
- Ongoing coaching and feedback, to help you continue to grow and develop in your career.
- Opportunities for advancement, with a clear path for career progression and professional development.
- A supportive and collaborative work environment, with a team of experienced professionals who are passionate about making a difference in healthcare.
Work Environment and Company Culture
At Evernorth Health Services, we pride ourselves on our fun, friendly, and unique culture. We believe in bringing your whole self to work every day, and we strive to create an environment that is inclusive, supportive, and empowering. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives and events.
Compensation, Perks, and Benefits
We offer a competitive salary, with an hourly rate of $17 - $26, depending on experience and geographic location. In addition to your salary, you will be eligible to participate in an annual bonus plan, with opportunities to earn additional income based on performance. Our comprehensive benefits package includes:
- Medical, Dental, and Vision coverage, starting on your first day of employment.
- 18 days of Paid Time Off and 8 Paid Holidays, to help you relax and recharge.
- Employer contributions to HRA and HSA accounts, to help you save for healthcare expenses.
- 401(k) with company match, to help you plan for your future.
- Tuition Assistance, to help you continue to learn and grow in your career.
Conclusion
If you're a licensed Pharmacy Technician with a passion for delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. As a Pharmacy Technician Representative with Accredo, you will be part of a team that is dedicated to improving the lives of others, and you will have the opportunity to grow and develop in your career. Don't miss out on this chance to join our team and make a difference in the healthcare industry. Apply now and take the first step towards a rewarding and challenging career with Evernorth Health Services.
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