Join the Team that Ensures Seamless Entertainment for Millions
At Netflix, over 200 million individuals worldwide enjoy their favorite shows, movies, and games without interruption. Behind this seamless experience is a dedicated team of professionals, including the Customer Support (CS) team, who work tirelessly to ensure that clients receive the best possible service. As a key member of this team, you will play a crucial role in shaping the future of Netflix's customer support experience.
About the Role
We are seeking an experienced Product Manager to lead the development and improvement of our contact center platform. As a Product Manager, you will be responsible for driving the strategy and direction of our customer support tools and technologies, working closely with cross-functional teams, including design, engineering, operations, and data science. Your goal will be to deliver a world-class platform experience that enables our customer support team to provide exceptional client experiences.
Key Responsibilities
- Provide product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools.
- Collaborate with CS functional teams to understand their vision and challenges and deliver the best possible solutions.
- Manage integrations and adoption of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution providers.
- Understand differences in support expectations across various regions and tailor the experience accordingly.
- Expand product management responsibility to other tools as business needs arise.
- Embody the unique Netflix culture and values.
Essential Qualifications
To succeed in this role, you will need:
- 3+ years of experience in product management for consumer or internal-facing products.
- The ability to make tough decisions informed by both data and judgment.
- A deep focus on delivering an exceptional client and agent experience.
- A proven track record of executing projects that have quantifiably improved client and agent experiences.
- Organizational leadership and influence without authority.
- Excellent written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
- The capacity to inspire, motivate, and lead engineers and architects.
Preferred Qualifications
While not essential, the following qualifications will be considered a plus:
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether third-party or in-house built.
- Experience focusing on Customer Service.
- Experience working on global products.
What We Offer
As a member of the Netflix team, you will enjoy a competitive salary of $25 per hour. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Our company culture values innovation, creativity, and collaboration, and we offer a flexible and dynamic work environment that allows you to thrive.
As a remote worker, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. We offer a range of benefits and perks, including:
- A flexible work schedule that allows you to balance work and personal life.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment that encourages innovation and creativity.
- A range of benefits, including health insurance, paid time off, and retirement savings.
Why Join Netflix?
By joining Netflix, you will become part of a team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work on exciting projects, collaborate with talented professionals, and develop your skills and expertise. Our company culture values innovation, creativity, and collaboration, and we offer a flexible and dynamic work environment that allows you to thrive.
If you are a motivated and experienced Product Manager looking to join a team that is shaping the future of entertainment, we encourage you to apply now. We are excited to review your application and discuss this opportunity further.
Ready to Apply?
If you are ready to take your career to the next level and join a team that is passionate about delivering exceptional customer experiences, please submit your application today. We look forward to reviewing your application and discussing this opportunity further.
Apply Now