Join Google's Global Client Experience Team as a Product Solutions Engineer
At Google, we're driven by a passion to make a positive impact on the world through our products and services. As a key member of our Global Client Experience (gCare) team, you'll play a vital role in delivering exceptional client care to our advertisers and Business teams, while driving the development of innovative solutions to complex problems. We're seeking an experienced Product Solutions Engineer to join our team in Reston, USA, and help us shape the future of Google's advertising ecosystem.
About the Role
As a Product Solutions Engineer, you'll be responsible for providing top-notch client care, advanced troubleshooting, and resolving complex issues and bugs from internal teams and Google advertisers. You'll work closely with cross-functional partners, including Business, Engineering, and Product teams, to build automation frameworks and processes that identify and prevent product messes/issues. Your expertise will help drive the development of tools that enable the troubleshooting of client issues and inquiries, and you'll collaborate with Engineering teams on Foundation launches, updates, and migrations.
Key Responsibilities
- Research and deliver exceptional client care, advanced troubleshooting, and resolving complex issues and bugs from internal teams and Google advertisers.
- Understand the evolving AI-powered nature of the Google Ads ecosystem and communicate the ML model language to our internal and external clients.
- Engage with cross-functional partners to build automation frameworks and processes that identify and prevent product messes/issues.
- Model and develop tools to enable the troubleshooting of client issues and inquiries, and facilitate the troubleshooting of standard use cases.
- Collaborate with Engineering teams on Foundation launches, updates, and migrations.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree or equivalent experience in a relevant field.
- At least 4 years of certification or identical viable experience.
- A minimum of 3 years of experience with coding in a general-purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, Networks), or performing data analysis and visualization using SQL-like query languages.
Preferred Qualifications
To stand out from the crowd, you'll ideally have:
- Experience in system design/API, programming languages including data structures and algorithms, and machine learning fundamentals.
- Experience working with Google's advertising ecosystem and e-commerce products.
- Understanding of backend system concepts (e.g., cache, memory management), mobile application operating systems, and mobile application data analysis.
- The ability to interpret data to influence across cross-functional partners in gTech and Engineering associations, and communicate technical issues to both technical and non-technical audiences.
- The capacity to analyze and troubleshoot labeling issues on websites using developer tools (e.g., Chrome DevTools).
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong programming skills in languages such as Java, C/C++, or Python.
- Experience with web technologies, including HTML, CSS, JavaScript, and HTTP.
- Data analysis and visualization skills using SQL-like query languages.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Career Growth Opportunities and Learning Benefits
As a Product Solutions Engineer at Google, you'll have access to a wide range of career growth opportunities and learning benefits. You'll work on complex and challenging projects, collaborate with talented colleagues, and develop your skills in a fast-paced and innovative environment. You'll also have the opportunity to:
- Develop your technical expertise in areas such as machine learning, data analysis, and software development.
- Improve your communication and collaboration skills, working with cross-functional teams to drive business outcomes.
- Take advantage of Google's extensive training and development programs, designed to help you grow professionally and personally.
Work Environment and Company Culture
At Google, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our culture is built on a foundation of innovation, collaboration, and teamwork, and we're passionate about making a positive impact on the world. As a Product Solutions Engineer, you'll be part of a global team that values:
- Innovation and creativity, with a focus on developing innovative solutions to complex problems.
- Collaboration and teamwork, with a strong emphasis on working effectively with cross-functional teams.
- Diversity and inclusion, with a commitment to creating a work environment that's welcoming and inclusive for all.
Compensation, Perks, and Benefits
As a Product Solutions Engineer at Google, you'll be eligible for a competitive salary and benefits package, including:
- A salary of $26 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Access to Google's extensive perks program, including on-site amenities, wellness programs, and more.
- Opportunities for stock ownership and other financial incentives.
Conclusion
If you're a motivated and talented Product Solutions Engineer looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. As a key member of our Global Client Experience team, you'll play a vital role in delivering exceptional client care and driving the development of innovative solutions to complex problems. With a competitive salary and benefits package, opportunities for career growth and development, and a work environment that's inclusive and supportive, this is a chance to join a team that's making a real difference in the world.
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