Introduction to arenaflex
At arenaflex, we are committed to delivering world-class sustainment solutions to our global customers. As a leader in the aerospace industry, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met. Our team thrives in a fast-paced environment where teamwork, adaptability, and innovation are key to success. With a focus on collaboration, diversity, and inclusion, we support the development of our employees and provide opportunities for growth and advancement.
Job Overview
We are seeking an experienced Program Customer Representative to join our International & Commercial Black Hawk Spares and Repairs Program Management Team. As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions, ensuring seamless execution of repairs, and fostering positive relationships with our customers. This is a hybrid telework opportunity, allowing you to work remotely and collaborate with our team at our designated facility.
Key Responsibilities
- Interact with customers before and after sales to ensure their needs are met efficiently and effectively
- Deliver on all contractual and financial commitments, directly impacting the repairs P&L
- Respond to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities
- Resolve production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities
- Collaborate with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs
- Maintain ITC compliance and support cost, quality, and schedule commitments
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-3 years of professional experience; or 1 year of professional experience with a related Master's degree
- Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment
- Strong organizational skills with the ability to multitask and prioritize tasks
- Excellent communication skills, both written and verbal
- Ability to work under supervision and follow established procedures
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience with SAP
- Intermediate proficiency in Microsoft Excel
- Experience in customer service, program management, or a related field
- Strong interpersonal and relationship-building skills across diverse cultural boundaries
- An ability to adapt to dynamic situations while maintaining a customer-first mindset
- Excellent problem-solving skills and a focus on achieving results
Skills and Competencies
To excel in this role, you will need to demonstrate the following skills and competencies:
- Strong customer service skills, with the ability to build and maintain relationships with customers
- Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Ability to adapt to changing circumstances, with a focus on delivering results and meeting customer needs
Career Growth Opportunities
At arenaflex, we are committed to the development and growth of our employees. As a Program Customer Representative, you will have opportunities to:
- Develop your skills and expertise in customer service, program management, and aerospace manufacturing
- Advance your career, with opportunities for promotion and professional growth
- Collaborate with internal teams and external customers, building relationships and expanding your professional network
- Contribute to the success of our customers, delivering exceptional service and supporting mission-critical operations worldwide
Work Environment and Company Culture
At arenaflex, we value collaboration, innovation, and excellence. Our team is dedicated to delivering world-class sustainment solutions, and we thrive in a fast-paced environment where teamwork and adaptability are key to success. We offer a flexible and supportive work environment, with opportunities for professional growth and development.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability
- 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave
- Paid time off, holidays, and flexible scheduling
- Opportunities for professional growth and development
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this opportunity. As a Program Customer Representative at arenaflex, you will have the chance to make a real difference in the success of our customers, while developing your skills and advancing your career. Join our team and contribute to the delivery of world-class sustainment solutions – apply today!
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