Introduction to Our Company
We are a global technology and services leader that powers the brands of the future. Our company helps well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We are committed to delivering exceptional customer experiences and driving business growth for our clients. As a Quality Specialist and Trainer, you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry.
Job Overview
In this role, you will be responsible for providing employees with skills-based, client coaching to support the achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction. You will partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions. Your expertise in training and quality assurance will be essential in driving business growth and delivering exceptional customer experiences.
Key Responsibilities
- Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
- Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
- Oversee and validate the delivery and quality of provided training
- Track the effectiveness of training interventions through multiple assessment tools
- Work with all team members to improve sales systems to achieve a positive customer experience
- Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
- Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
- Help create a culture of learning where individuals manage their own development, competence, and performance
Essential Qualifications
We are looking for a highly motivated and experienced Quality Specialist and Trainer with a strong background in customer service, training, or sales. You should have:
- 3+ years of experience working in a customer service, training, or sales capacity
- Expertise in training within your peer group
- Experience in high-volume calling
- Experience working with Salesforce.com or similar CRM
- Technical skills in MS Office
- Experience prioritizing concurrent projects and demonstrating project management skills
- Experience demonstrating multiple strategies, platforms, and skills to varied audience
- Willingness to work from home
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in the Fashion Industry
- Knowledge of quality assurance principles and practices
- Experience with data analysis and performance metrics
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Skills and Competencies
To be successful in this role, you should possess the following skills and competencies:
- Strong coaching and training skills
- Excellent communication and interpersonal skills
- Ability to analyze data and develop strategic sales plays
- Strong project management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong knowledge of quality assurance principles and practices
Career Growth Opportunities
We offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. These include:
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
- Opportunities for advancement and professional growth
- Access to cutting-edge technologies and tools
Work Environment and Company Culture
We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:
- Respect and inclusivity
- Integrity and transparency
- Accountability and responsibility
- Innovation and creativity
- Customer focus and satisfaction
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Full-time 39 hours/week indefinite contract
- Salary 28,000 euros gross/year + up to 3,000 euros gross/year in bonus
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Conclusion
If you are a motivated and experienced Quality Specialist and Trainer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a global technology and services leader, we offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. Don't miss out on this chance to join our team of game-changers and help power the brands of the future.
How to Apply
To apply for this role, please submit your application today. We look forward to hearing from you and exploring how you can contribute to our team's success.
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