Introduction to Alectrona and Our Mission
Alectrona is a pioneering company that bridges the gap between personal and professional technology experiences by extending the renowned Apple experience to the workplace. We specialize in providing turnkey endpoint management and user support solutions for organizations of all sizes, ensuring a secure, manageable, and delightful Apple experience that end-users love and organizations trust. Our team is globally distributed, comprising developers, strategists, and technology enthusiasts who believe that technology should facilitate, not hinder, outstanding work. At Alectrona, we prioritize security and compliance while creating an environment where everything works seamlessly, putting humans first.
About the Role: Apple Client Platform Engineer
We are seeking an experienced Apple Client Platform Engineer to join our team. As an Apple Client Platform Engineer at Alectrona, you will play a crucial role in delivering high-quality services, including the installation, implementation, and support of Jamf products to our customers. Your expertise will be instrumental in the ongoing development of technical skills and in supporting the success of other Alectrona teams through the delivery of exceptional professional services. This is a remote position, offering the flexibility to work from anywhere, and we are looking for someone who is not only technically skilled but also passionate about providing excellent customer service and support.
Key Responsibilities
- Provide remote setup, installation, configuration, and training of Jamf products to ensure seamless integration and optimal performance.
- Develop effective solutions to unique customer challenges in optimizing the effectiveness of Jamf products and the Apple endpoints they manage, showcasing your problem-solving skills and ability to think outside the box.
- Assist in handling scoping calls to identify new customer business drivers and requirements for potential service work, demonstrating your understanding of customer needs and your ability to communicate complex technical concepts simply.
- Offer ongoing technical support for Managed Service customers in conjunction with the Alectrona team, ensuring that our customers receive the highest level of support and service.
- Identify requirements, verify prerequisites, identify engagement issues, and set customer expectations to ensure successful project outcomes and high customer satisfaction.
- Perform engagement administration activities such as pre-engagement planning, deliverables preparation, issues and task tracking, case-study documentation, and post-engagement case management, showcasing your organizational skills and attention to detail.
- Provide escalated support for professional services engagements, utilizing your technical expertise to resolve complex issues efficiently.
- Work with team leads to mentor other team members, sharing your knowledge and experience to contribute to the growth and development of the team.
- Contribute to new product and services concepts & development, bringing your innovative ideas and insights to the table to help drive business growth and excellence.
- Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization, embodying the spirit of Alectrona in your work and interactions.
- Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity, fostering a positive and inclusive workplace culture.
- Support and promote a positive, inclusive workplace, one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.
Requirements for Success
To excel in this role, you will need:
- 2 – 4 Years Experience working with Jamf Pro, demonstrating a deep understanding of its capabilities and applications.
- 5 – 7 Years Experience working with Apple products, showcasing your familiarity with the Apple ecosystem and your ability to troubleshoot and resolve issues.
- Business level English Language proficiency, enabling you to communicate effectively with customers and colleagues from diverse backgrounds.
- Strong Communication Skills, with the ability to articulate complex technical concepts in a clear, non-technical manner.
- Excellent Organizational Skills, with a proven ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Ability to communicate complex technical terms in an easy-to-understand, non-technical manner, making you an effective communicator with both technical and non-technical stakeholders.
- Ability to interact effectively with co-workers in a results-driven culture, demonstrating your teamwork and collaboration skills.
- Self-starter, energetic multi-tasker, highly motivated, and team player, with a strong work ethic and a passion for delivering exceptional results.
- Ability to engage with and establish trust and rapport with all levels of customers and employees, showcasing your interpersonal skills and empathy.
- Ability to work effectively under high stress and fluctuating workloads, maintaining your composure and focus in challenging situations.
- Ability to maintain composure through challenging customer interactions, providing professional and courteous service at all times.
Education & Certifications
We require:
- A 4-year/Bachelor's Degree or a combination of relevant experience and knowledge, demonstrating your foundational understanding of computer systems, networks, and software applications.
- Required Certifications/Licensures: Jamf Certified Tech (200), showcasing your expertise in Jamf products and your commitment to professional development.
- Preferred Certifications/Licensures: Jamf Certified Admin (300), Jamf Certified Expert (400), indicating advanced knowledge and skills in Jamf products and solutions.
Culture and Values at Alectrona
Alectrona is a place where you can be your best self and do your best work. We value individuals who go above and beyond for others, are willing to help and support the team, and learn from different perspectives. We seek problem solvers who are curious, resourceful, self-driven, and constantly improving. If you are someone who approaches challenges with empathy and kindness, and is willing to take risks and try new things, you will fit right in with our team.
Compensation, Benefits, and Growth Opportunities
The approximate annual compensation range for this role is $90,000-$165,000, including base salary and any related bonuses or commissions. Alectrona provides a comprehensive benefits package, including medical insurance, and we have an unlimited vacation policy to ensure you have the time you need to rest and recharge. As a growing company, we offer numerous opportunities for professional growth and development, including training, mentorship, and the chance to work on innovative projects that can impact the future of technology and customer experience.
Conclusion and Call to Action
If you are an experienced Apple Client Platform Engineer looking for a new challenge and an opportunity to make a real difference, we want to hear from you. This role offers the chance to work with a dynamic team, contribute to the development of cutting-edge solutions, and enjoy the flexibility of remote work. Don't miss this opportunity to join Alectrona and be part of a team that is shaping the future of endpoint management and user support. Apply today and let's build the future together!
Apply Now