At arenaflex, we're on a mission to revolutionize the way we serve our members, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our arenaflex family, you'll play a vital role in providing top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are comfortable working in a fast-paced sales environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading financial institution dedicated to providing innovative financial solutions to individuals and families across the nation. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity has created a unique culture that values the contributions of every team member. We're proud to offer a safe, inclusive, and supportive work environment that fosters growth, innovation, and community involvement.
**A Day in the Life of a Remote Contact Center Chat Representative**
As a Remote Contact Center Chat Representative, you'll be responsible for:
* Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
* Providing support to ensure online membership applications are completed and submitted within a timely manner.
* Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
* Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
* Maintaining a strong working knowledge of arenaflex's products and services.
**Key Skills and Qualifications**
To succeed in this role, you'll need:
* A High School Diploma or equivalent.
* 1 year of experience in a customer service position.
* Must meet the requirements for our Telecommuting Program.
* Excellent oral, written, and telephone communication skills.
* Strong problem-solving and member service skills.
* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
**Work Schedule and Requirements**
* Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM.
* Travel: Not necessary for this position.
* Telecommuting: Possible for this position once training is complete.
* Requirements include:
+ A dedicated workspace.
+ Secure and strong internet connection.
+ Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
+ An environment free from loud noises or outside distractions.
* The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge.
**Why Join arenaflex?**
At arenaflex, we offer a comprehensive benefits package that includes:
* Medical, Dental, and Vision Insurance with generous employer premium contributions.
* Health Savings Account with employer contributions for eligible employees.
* Employer-Paid Group Life Insurance.
* Voluntary Dependent Life Insurance.
* Paid Vacation & Sick Leave.
* 15 Paid Holidays, including a Cultural Floating Holiday.
* 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
* Paid Time Off to volunteer with approved non-profits and charities.
* Tuition Reimbursement Program.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.
**Apply Now**
If you're passionate about delivering exceptional member experiences and are looking for a challenging and rewarding career opportunity, apply now to join our arenaflex team as a Remote Contact Center Chat Representative!
Apply Now
Apply Now