Introduction to arenaflex
arenaflex is a leading regional non-profit organization dedicated to preventing substance abuse and suicide, promoting mental health for all, and providing help and hope to individuals and communities. Our mission is to address a spectrum of needs, including intervention, prevention, and advocacy, through education, training, and support. We are committed to creating a diverse, inclusive environment that better represents the communities we serve.
Job Overview
We are seeking a compassionate and skilled Remote Crisis Chat and Text Specialist to join our team. As a Remote Crisis Chat and Text Specialist, you will play a critical role in providing emotional support, assessment, crisis intervention, and treatment referrals to individuals in need. You will be responsible for responding to incoming chats and texts on our crisis and referral helplines, conducting research on community resources, and documenting interactions in an electronic health record system.
Key Responsibilities
- Demonstrate the culture of arenaflex by modeling behavior that supports the organization's goals and philosophies
- Respond to crisis chats and texts with care and compassion, providing emotional support, assessment, crisis intervention, and treatment referrals
- Consistently and accurately assess each individual for suicide risk, following established protocols and practices, and provide adequate and relevant safety planning
- Follow through on imminent risk chats to ensure emergency contact is made and confirm outcomes or re-engage individuals as indicated
- Document interactions in an accurate and timely manner, including relevant clinical information in an electronic health record system
- Conduct research on community resources, placing follow-up chats and texts to clients as scheduled by the shift supervisor
- Complete mandatory trainings and workshops to continue learning the latest policies and protocols, staying up-to-date on crisis intervention tools and techniques
- Answer crisis calls as part of the training process and potentially during shifts, should the need arise
- Perform other duties, such as administrative and organizational tasks, as needed
Essential Qualifications
- Able to meet Qualified Mental Health Associate requirements
- Crisis intervention knowledge and experience
- Mature, sensitive, emotionally stable, flexible, and adaptable to varying situations and coverage needs
- Strong empathy, communication, teamwork, and interpersonal skills
- Able to handle high levels of stress and maintain a calm demeanor in crisis situations
- Proficient in the use of technology, including telephones, computers, software, and email
- Demonstrated ability to troubleshoot common technology issues
- Understanding of and ability to apply mental health assessment, treatment, and service terminology
- Able to implement skill development strategies and identify, implement, and coordinate services and supports
- Strong attendance and punctuality, with the ability to consistently show up on time and work full scheduled shifts
Preferred Qualifications
- Graduate degree in psychology, social work, or a behavioral science field, or a CADC/Bachelor's degree in psychology, social work, or a behavioral science field with relevant crisis intervention experience
- Veterans preferred
- ASIST certification
- CADC certification strongly preferred
- Experience in a call center environment
Training and Development
arenaflex requires extensive Crisis Lines Onboarding training, which can be completed remotely. New hires must attend 5 weeks of paid crisis lines onboarding training, consisting of 3 weeks of training from 8:30 am - 5:00 pm Pacific Time, Monday through Friday, plus 2 weeks of additional precepting training. The schedule for precepting may vary, and it is essential to be available for the entire training period.
Work Schedule and Remote Work Arrangements
Our crisis lines operate 24/7, and this position requires working some holidays and weekends. The work schedule will be determined at the time of offer, based on arenaflex's crisis contact volume trends. All full-time employees are required to work at least one weekend shift per week. Telecommuting requires passing a clinical evaluation, having a HIPAA-compliant workspace at home, and meeting technology requirements.
Quality Assurance and Performance Evaluation
We regularly review crisis contacts to ensure safety and quality assurance, as well as for training and supervisory purposes. This includes random selection of crisis contacts for review, providing clinical feedback on performance, and using technology to support our Crisis Intervention Specialists.
Compensation and Benefits
The starting wage for this position is $24.04/hr for individuals with graduate degrees in a related field and $21.99/hr for individuals with bachelor's degrees. arenaflex offers a comprehensive benefits package, including coverage for employee health, dental, vision, short and long-term disability, and life insurance premiums, as well as a matching 401K plan, flexible spending plan, employee assistance program, and a free Fitbit.
Conclusion
If you are a compassionate and skilled mental health professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Remote Crisis Chat and Text Specialist at arenaflex, you will be part of a dedicated team working to prevent substance abuse and suicide, promote mental health, and provide help and hope to individuals and communities. Apply now to join our team and start making a positive impact today!
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