Introduction to Kyyba and Our Mission
Kyyba, a renowned global leader in delivering high-quality resources and top-notch recruiting services, is seeking an experienced and skilled Customer Service and Administrative Professional to join our dynamic team. Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has established itself as a pioneer in enabling businesses to effectively respond to organizational changes and technological advances. Our commitment to excellence, empowerment, and happiness has created a vibrant and productive work atmosphere, making us an ideal employer for those seeking a fulfilling career.
Job Overview and Responsibilities
In this full-time remote position, you will play a vital role in coordinating customer property returns for paid repair or warranty, ensuring seamless communication with customers, repair technicians, manufacturing, and logistics personnel. Your primary objective will be to drive customer satisfaction by managing repairs, resolving issues, and implementing proactive programs that meet customer requirements.
Key responsibilities will include:
- Managing repairs from customer/channel request through delivery, ensuring timely and efficient processing
- Requesting and entering required information to execute repairs, adhering to established processes and protocols
- Prioritizing repairs with repair technicians to meet schedules and Key Performance Indicators (KPIs)
- Leading problem-resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnarounds
- Completing repair orders, ensuring accuracy and timely invoicing to customers
- Supporting activities that meet KPIs, including delivery, revenue, safety, quality, and integrity
- Running reports, reviewing datasets, and recommending process changes to improve KPI delivery
- Participating in and/or leading improvement activities to meet or exceed service goals
- Supporting other roles or tasks as requested by management
Essential Qualifications and Skills
To excel in this role, you should possess:
- A Bachelor's Degree and 2-5 years of experience in customer service, administration, or a related field
- Alternatively, a special combination of education and experience, and/or demonstrated accomplishments
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction
- Proficiency in running reports, reviewing datasets, and analyzing data to inform process improvements
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are highly desirable:
- Experience in a remote or virtual work environment
- Familiarity with customer relationship management (CRM) software and other relevant tools
- Knowledge of logistics, manufacturing, or repair operations
- Certifications or training in customer service, administration, or a related field
- Proficiency in multiple languages
Career Growth Opportunities and Learning Benefits
At Kyyba, we are committed to the growth and development of our employees. As a Customer Service and Administrative Professional, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Career advancement opportunities, with a focus on promoting from within
- A supportive and collaborative work environment that encourages innovation and creativity
- Recognition and reward programs to acknowledge and celebrate your achievements
Work Environment and Company Culture
Kyyba is proud of its work culture, which embodies our core values of value, passion, excellence, empowerment, and happiness. We offer a remote work environment that provides flexibility and work-life balance, as well as a range of benefits and perks, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Term life insurance
- Voluntary life and disability insurance
- Optional pre-paid legal plan
- Optional identity theft plan
- Optional medical and dependent FSA
- Work-visa sponsorship
- Opportunity for advancement and long-term assignment with opportunity for hire by client
Why Choose Kyyba?
Kyyba has received numerous awards and recognition for its excellence in the industry, including:
- INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain's Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Conclusion and Call to Action
If you are a motivated and customer-focused individual with a passion for administration and customer service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a fulfilling career with Kyyba!
Apply now and join our team of dedicated professionals who are shaping the future of customer service and administration!
Apply Now