Introduction to blithequark
At blithequark, we are a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Our mission is to move money and information in a way that moves the world. We are committed to excellence and purposeful innovation, and we are looking for talented individuals to join our team. As a Remote Customer Service Associate, you will play a critical role in providing exceptional support to our clients and helping them navigate our financial transactions and services.
Job Overview
We are seeking a highly skilled and customer-focused Remote Customer Service Associate to join our team. As a successful candidate, you will be responsible for receiving inbound calls from our bank partners, merchants, and card holders, answering questions, and driving issues to resolution to the client’s satisfaction. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services.
Key Responsibilities
- Receive inbound calls from our bank partners, merchants, and card holders, answering questions, and driving issues to resolution to the client’s satisfaction.
- Provide a WOW experience to our clients by being an active listener, communicator, and helping them discover the best solution.
- Utilize your technical savvy to troubleshoot basic issues and inquiries about electronic payments and services.
- Work in a fast-paced, high-volume Call Center environment, managing a consistent flow of calls and client interaction without disruption or distraction.
- Collaborate with internal teams to resolve client issues and improve overall customer experience.
Essential Qualifications
- Must be a Nebraska Resident.
- High School diploma or GED.
- Minimum of one year of consistent experience working in a customer-facing role, preferably in Financial Services or Technology support.
- Experience in a call center environment or remote (work from home) office experience strongly preferred.
- Quiet and secure working environment to manage a consistent flow of calls and client interaction without disruption or distraction.
- Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
- Ping less than 50 ms.
- Download greater than 12.0 Mbps.
- Upload greater than 2.0 Mbps.
Preferred Qualifications
- Experience in a customer-facing Call Center environment, preferably with an online bill pay service or financial institution.
- Strong work tenure with previous roles lasting a year or more.
Skills and Competencies
To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should be technically savvy, with a strong understanding of electronic payments and services. Additionally, you should be a team player, with a strong commitment to providing exceptional customer service and support.
Technical Skills
- Proficiency in Microsoft Office and other software applications.
- Strong understanding of electronic payments and services.
- Ability to troubleshoot basic technical issues.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong commitment to providing exceptional customer service and support.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Associate, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and support.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. We are committed to diversity and inclusion, and we welcome and encourage diversity in our workforce. We offer a range of benefits, including medical, dental, and vision insurance, tuition reimbursement, and a 401(k) plan. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive employee recognition program.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Starting salary of $17.00+ per hour.
- Multiple training start dates: October 2nd, 9th, 23rd, and 30th, 2023.
- Comprehensive benefits package, including medical, dental, and vision insurance, tuition reimbursement, and a 401(k) plan.
- Flexible working hours and remote work options.
- Comprehensive employee recognition program.
- Holidays worked will be paid at the premium rate of double time and a half.
- 1 hour of mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week.
- Shift differentials for those working 2nd or 3rd shift.
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Remote Customer Service Associate position. At blithequark, we are committed to delivering exceptional customer service and support, and we are looking for talented individuals to join our team. Don’t miss out on this opportunity to join a global leader in Fintech and payments and take your career to the next level.
To apply, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you.
Note: Pre-employment background and drug test are required. This is a remote role, but it may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington. This role is not eligible to be performed in Colorado, California, New York, or Washington.
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