Experienced Remote Customer Service Representative - Delivering Exceptional Health Care Experiences from the Comfort of Your Own Home in Virginia

Welcome to arenaflex: Where Heart Meets Health Care

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering human-centric health care that is both personal and innovative. As a leader in the health care industry, we recognize that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more accessible, convenient, and affordable.

Job Overview: Remote Customer Service Representative

We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team in Virginia. As a Member Service Representative, you will provide exceptional telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, from eligibility and provider changes to requests for ID cards. Your goal will be to deliver an outstanding experience to every caller, every time, leveraging your strong customer service skills and ability to work independently in a remote setting.

Key Responsibilities:

• Answer incoming calls from members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
• Provide accurate and timely information, resolving issues efficiently and effectively
• Utilize high-speed internet connectivity via a secure ethernet cable (Wi-Fi not permitted) to access our systems and tools
• Participate in comprehensive training programs, including an initial 6-week training schedule (8:30 AM - 5:00 PM EST, Monday through Friday)
• Work from home, demonstrating self-sufficiency and the ability to manage your time and workload independently

Requirements and Qualifications:

To be successful in this role, you must:

• Reside within 50 miles of Richmond, VA, and be able to commute to the office when necessary (e.g., due to prolonged technical issues)
• Possess excellent oral and written communication skills, with the ability to effectively interact with members and providers
• Meet performance standards, attendance requirements, and call quality goals
• Have a high school diploma or equivalent

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Experience working remotely in a call center setting
• Familiarity with Medicaid and Medicare

What We Offer:

At arenaflex, we are committed to supporting the well-being and growth of our team members. As a Remote Customer Service Representative, you can expect:

• A competitive pay range of $17.00 - $27.90 per hour
• A comprehensive benefits package, including medical, dental, and vision coverage
• Eligibility to participate in our 401(k) retirement savings plan and Employee Stock Purchase Plan
• A fully paid term life insurance plan, as well as short-term and long-term disability benefits
• Access to numerous well-being programs, education assistance, and free development courses
• A CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Our Culture and Commitment to Diversity:

At arenaflex, we are dedicated to fostering a culture of inclusivity, respect, and empathy. We believe that our differences are what make us stronger, and we are committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. If you require a reasonable accommodation to perform the essential functions of this role, please do not hesitate to contact us.

COVID-19 Vaccination Policy:

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You will be required to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Join Our Team:

If you are a compassionate and customer-focused individual who is passionate about delivering exceptional health care experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at arenaflex, you will be part of a dynamic team that is shaping the future of health care. Apply now and take the first step towards a rewarding and challenging career with a company that truly cares about its employees and the communities we serve.

Apply Now