Introduction to Good Energy
Imagine being part of a company that is dedicated to making a positive impact on the environment. At Good Energy, we are passionate about helping one million homes and businesses reduce their carbon footprint by 2025. As a leading provider of 100% renewable electricity, we are committed to creating a cleaner, greener future for all. Our mission is to empower our customers to generate and store their own power, and we are looking for talented individuals to join our team and help us achieve our goals.
Job Overview
We are seeking an experienced and highly motivated Customer Service Specialist to join our remote team. As a Customer Service Specialist, you will be the face of our company, providing exceptional end-to-end service to our customers who use and/or generate renewable energy at home. You will be working in a fast-paced environment, taking calls and answering emails, and providing technical support to our customers. If you are passionate about delivering quality customer service and are looking for a new challenge, we want to hear from you.
Key Responsibilities
- Provide exceptional customer service to our customers via phone, email, and other communication channels
- Respond to customer queries and resolve issues in a timely and professional manner
- Take ownership and accountability for customer problems and find solutions to resolve them
- Promote our digital services, such as Smart meters, to customers and help them manage their accounts in a more self-sufficient way
- Work on technical tasks to proactively keep customer accounts healthy, such as resolving billing issues
- Collaborate with other teams, such as sales and marketing, to provide a seamless customer experience
- Participate in training and development programs to continuously improve your skills and knowledge
Essential Qualifications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and ability to maintain accurate records
- Ability to adapt to changing circumstances and priorities
Preferred Qualifications
- Previous experience in a customer-facing role, preferably in the renewable energy industry
- Knowledge of customer service principles and practices
- Experience with CRM software and other customer service tools
- Ability to speak multiple languages
Skills and Competencies
- Strong verbal and written communication skills
- Ability to build rapport with customers and provide personalized service
- Ability to work in a remote environment and maintain productivity
- Strong technical skills, including proficiency in Microsoft Office and other software applications
- Ability to prioritize tasks and manage time effectively
Career Growth and Development Opportunities
At Good Energy, we are committed to helping our employees grow and develop in their careers. As a Customer Service Specialist, you will have access to a range of training and development programs, including:
- A 16-week training program to support you in your role
- A peer mentor for day-to-day support
- Opportunities to develop a specialization in key technical areas of your role
- An annual £500 development allowance to spend on your chosen development area
- Opportunities to join our Good Career Programme, which provides a network of like-minded people looking to progress their careers
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- A starting salary of £25,500, with the opportunity to earn up to £28,500 as you progress in your role
- A company bonus scheme
- A team performance-based incentive, with the opportunity to earn an extra £1000 per year
- A £500 work from home allowance, paid monthly alongside your salary
- A £500 travel allowance, paid monthly alongside your salary
- 25 days annual leave, plus bank holidays and a day off for your birthday
- An ethical pension plan with Aviva, with employer-matched contributions up to 7.5% of your base salary
Work Environment and Company Culture
At Good Energy, we are proud of our company culture and values. We are a supportive and inclusive community that values diversity and promotes equal opportunities for all. Our office is based in Chippenham, Wiltshire, and we offer hybrid working arrangements that combine remote and office work. We believe in work-life balance and flexibility, and we provide our employees with the opportunity to tailor their work schedules to suit their individual needs and preferences.
Our Commitment to Diversity and Inclusion
We are a committed member of Inclusive Employers and value people's differences. We recognize the strength that diversity brings to our organization, and we work hard to create a supportive community where everyone has equal opportunities. We encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Conclusion
If you are passionate about delivering quality customer service and are looking for a new challenge, we want to hear from you. As a Customer Service Specialist at Good Energy, you will have the opportunity to make a positive impact on the environment and be part of a company that is dedicated to creating a cleaner, greener future. Apply now to join our team and start your journey with us.
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